ComplaintsforMercantile Bank of Michigan

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My account had been frozen again, for the same thing as last time, and I'm sick of this happening. I've made sure to explain it to them in detail, and they assured me last time they this would not happen again. It's getting tiring that the security department is outdated to the point of not understanding how vpns work, why someone might want one, or why it's not a concern of anyone but the device user. It's one thing to lock it because of a suspicion, but when I confirm the activity was me, and explained what and why it happened, to reaffirm that it was in fact me, they have no reason to leave it locked. Because of this, I very well could end up with late fees due to not being able to wire funds to the accounts set up for bills, debts, and reoccurring investments. If this occurs, it won't be the first time I've dealt with this through mercantile bank, and all of those extra costs aren't cheap. So I will seek counsel for reimbursement of all past late fee's, delinquency payments, interest inquiries, service reinstatement fees, ave payments required to get out of negative standing that has occurred due to this reoccurring issue. I would highly advise replacing the current one, or at least hiring an additional advisor with more knowledge of the workings of technology and the personal security options available, as well as people's desire to excersise their right for anonymity online. I feel I'm owed compensation for having to deal with this so often, and you think taking they're time to investigate nothing but an ip location is appalling. Again, there was no purchase attempt made. And I confirmed that I was the one attempting to link the card to the same account as the last card. In fact, the account and routing numbers were never unlinked. So there is no excuse for me to keep dealing with this.

  

  Business response

  08/23/2024

  Due to heightened account security concerns, and both historical and recent incidents of fraud, Mercantile Bank decided to disallow the use/linking of certain Banks and their accounts in Mercantiles online banking. This decision was made after a thorough review of the security protocols and risk assessments associated with these specific Banks, along with a series of CashApp scams that involved their Bank accounts.  Our primary commitment is to ensure the safety and security of Mercantile Bank customers financial assets. We continually evaluate the Online Banking environment to protect our clients and maintain the integrity of our banking services.  **************************************** will review this policy and will adjust according to the situation.  We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This issue occurred over the last 6 months approximately. Mercantile bank is our construction loan provider. We are very unhappy with a $650 charge. This is claimed by Mercantile as the fee associated with us having an appraiser appraise our house, for the process of refinancing. We would completely understand this if they (*************************) would have been honest about the process through its entirety. *** ******* us by claiming our construction loan rate would adjust in june of 2022. This is not the case as we (now know) & *** knew because we have a 10/1ARM loan that does not change from the *****% during the first 10 years. *** repeatedly told us this lie as well as others about the costs associated with refinancing.We are requesting no fee for the appraisal that took place on faulty grounds.

  

  Business response

  06/14/2022

  Thank you for bringing this complaint to our attention.Mercantile Bank has reviewed the complaint and has spoken with the customer.  In speaking with the customer, the Bank recognizes that there was some confusion and misunderstanding with regard to communication about loan terms. As a courtesy to the customer, the Bank has waived the appraisal fee of $650.00.  ******** has provided the customer with contact information should they have any additional questions or concerns. We believe the customer is satisfied with the resolution to their complaint.

  Customer response

  06/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩