6 Customer Reviews
Review from Danielle S
3 stars01/18/2023
Let's talk customer service... I spent almost $40,000 on a vehicle 41 days ago. I noticed that the LED pad on the door would light up randomly, but I had never owned a vehicle that had one and thought it was a normal thing. I haven't ran the car in a few days so I wake up to a dead battery. Like dead dead. No crank, no lights, nothing. I call the dealership that I just handed 2 years worth of wages to, only to be told they won't cover any repairs. None. Won't cover labor and I cover parts... nothing. I got a "Sorry. We can't do anything for you. We take pride in our used cars. It was fully inspected by our commission based mechanics before it left the dealership." Like it's supposed to make me feel better that the mechanic went unpaid for the service they did to my vehicle. This is what your money gets you at Berger Chevrolet . Unpaid mechanics and a service bill before your first payment. ??Review from Bob
1 star11/01/2022
I bought used car and in less than 90 days it needed a new transmission. Per the car fax, Berger did transmission work on the car about 1 month before it was traded in. The warranty Berger sold me wouldnt cover the cost of the $2,400 repair and Berger wouldnt work out any kind of deal since the car was so recently purchased and had a known issue prior to purchase. So I went somewhere else and replaced the entire transmission for $300 more than the cost of the 1 part Berger was trying to replace on a car I had just purchased from them. I will never go there again. They also charged me $300 for diagnosing the problem. They dont care about the customer, only the money.Review from Bob B
1 star08/16/2022
My wife and I drove 60 miles to test drive a new truck. When we arrived we were sent to a sales staff member that didnt have a clue what we were there for. Their email sales staff set up the meeting with out researching weather they had the truck. There is a huge disconnect. Cost us time and the expenses of making this trip. No way I would ever consider buying a product from this dealer. This is WHY people hate going to a dealership.Review from Masugbeh S.
1 star07/29/2022
Took my car to Berger Chevrolet because I purchased an after market warranty thats supposed to cover my engine and transmission, they called me that the piston ring need to replaced which could be about 3-4k I dont know much about vehicles but that sounds like engine/transmission issues to me. the annoying salesman asked me if I wanted to get my vehicle appraised my answer to him was yea i dont mind knowing how much my car is worth but my main focus right now is you guys reaching out to warranty and see if they will cover the expensemy vehicle has literally been sitting there for two days they are not making ANY effort ?in fixing my car because they want me to trade my car in and get into another loan so bad. Stop talking advantage of women when they take their vehicles for service, fix my **** car and stop pressuring me to trade it in. They are completely unprofessional and dishonest.Review from Abigail H
1 star04/30/2022
I purchased a car with the intentions of driving it across state lines in may. Its now April and I cant even drive it to work. They arent helping me like they promised they would and I have it in writing. Im going thru h***Review from Kelli C
5 stars03/02/2022
I have been a Berger customer for a few years now and last week my vehicle was totaled in an accident. I had my vehicle towed to the Berger Collision Center, they had the estimate completed in the same day! The team was incredibly helpful, kind and understanding to my situation. Before the vehicle was determined a total loss, the sales department had already reached out to inform me that they had reserved a vehicle to help me in the upcoming days. Yesterday I went home in my brand new 2022 Chevy Traverse! I am beyond thankful to the Berger team for helping me manage an incredibly difficult situation. They went above and beyond to help me and my family! I would highly recommend working with Berger!
Customer Review Rating
Average of 6 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.