ComplaintsforThe Barking Boutique, LLC

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my very first puppy from barking boutique in alpine on Sunday, September 17th. When meeting her with my boyfriend and spending over an hour with her at their establishment, we noticed she was making frequent choking noises but didnt think anything of it at that time, especially since this business markets heavily on healthy puppies. Once taking her home and introducing her to my aunt and uncle the next day it was noticed by them as well her frequent coughing, and as we spent just that day with her we realized she also sneezed a lot to where snot was shooting out her nose and terrible congestion. We came to realize we had bought a very sick puppy! The next morning I called around and was able to get her on a waiting list at the animal hospital in ************ and they diagnosed her with kennel cough and put her on a 10 day antibiotic therapy and was given a cough suppressant injection just to try to calm her cough down so she could hopefully get some sleep. I tried calling barking boutique to explain to them this situation over the phone since I live almost an hour away from them but no one answered. I then emailed them on Sunday, September 24th explaining to them my situation and that I should be reimbursed the $318 that I had to spend to treat my sick puppy that was advertised as healthy. They told me to contact the *** pet insurance that she had for 14 days after being sold and also that she showed no signs of illness under their care. This is not true because my boyfriend and I noticed her symptoms the moment we met her at their establishment. My aunt, my uncle, and the veterinarian noticed immediately this puppy was sick as well. The workers at barking boutique were responsible for her and her health for 2 months before I purchased her, meaning they are not doing their jobs at caring for these animals when they become sick. They only want them sold so that someone else can foot the bill and they will just deny the responsibility. If they did not notice her cough, then they are negligent to the needs of these animals which is their primary responsibility in order for them to sell alleged healthy puppies. After filing a claim with the *** they denied the claim today for reimbursement because the insurance allegedly didnt begin until the 18th even though I bought the puppy on the 17th. Barking Boutique is responsible for selling me a sick puppy, they are responsible for treating their other sick puppies, they are selling puppies on false pretenses. If you claim the puppy is sick the moment you bought it, the insurance will deny the claim and the business will deny the responsibility. This is wrong and needs to be taken care of.

  

  Business response

  10/31/2023

  On Tue, Oct 31, 2023 at 12:21 PM Breeders Barking Boutique <*******************> wrote:
  

  For the Complaint *****************************: We are very sorry your puppy wasn't feeling well. We wish you would have let the staff know what you had witnessed. We would have addressed the issue and got her the medication she needed. We strive to only send *************** home. All of our puppies are sold with a 30day *****************. Please feel free to send vet invoices and notes to our claims email. Thank you

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Jan 29th, 2023 I purchased a ****** Bulldog from Barking Boutique in ********* **. While filling out the paperwork I noticed the dog had diarrhea, and his inner eyelid was red. The sales person said the vet did look him over everything was fine. But if I take him to the vet & he needs medications or eye drops I would be reimbursed. 2 days later 1/31/23 I took the dog ******* to the vet. He had an double eye infection & given medication for diarrhea. 2/7/23 ******* still having terrible diarrhea & was taken back to the vet. He was treated for eye infection and parasites. 2/8/23 additional medication was needed. 2/15/23 ******* was back to the vet they did a stool test to see if he was clear of the parasites. ****************** 2/23/23 Vet prescribed additional meds as the parasites had not cleared stronger medication was required. I reached out to the Barking Boutique immediately after his first visit. 1/31/23. **** took my call, I asked to speak with a manager, I was told she's not available. I explained what the puppy had was very contagious they needed to take the correct precautions. **** told me to file the claim via email, which I did. Emails were sent 2/8/23, 2/15/23. I finally received a email message stating they would reimburse me for the first medical bill $147.73 close my claim. I responded immediately explaining there are multiple bills my case should not be closed. 2/16/23 ******************* responded she would look into everything & get back to me. I have not heard anything since 2/16/23 I received a check for $******, which I have not cashed since I don't want my claim closed. I have spent $377.20 on a puppy that was guaranteed to be healthy. I spent overt $5k and cant not even get a return call. I have emailed, left messages & no response since 2/16. Here it is 3/2/23 & my dog is STILL being treated. I have missed multiple days of work caring for a very sick dog. Im asking for the remainder of medical bills ******, that's including the first check for ******

  

  Business response

  03/12/2023

  This customer was originally paid $147.43 because I received one email with one receipt attached. I then received an email with the additional information and invoices and I sent one back to the customer. Clearly the customer must realize by now that the emails in claims are processed once per week. That is the reason there is lag time in between. The customer should also realize that I am still waiting for an "all clear" on the intestinal parasites before the claim can be processed, or at the very least, an acknowledgement that there are no more symptoms. I have invoices but I have not test results and nothing from the veterinarian. As of the last email, the customer states the puppy is still being treated. The customer also knows that I, *******************, is the General Manager and can contact me at the store during regular business hours. The customer gets an automated response every time an email is sent that states:

  Hello,  
  Thank you for reaching out to us regarding your claim.  Any claim will be open until the illnesses/ issue is cleared up or a "negative" test is taken.  Once a negative test has been taken, please send all applicable receipts, all vet notes, and results from all tests taken.  After which, we will review and let you know the response.  
  Claims emails are processed each week on Wednesdays.  

  It further states:

  Barking Boutique further warrants that your puppy is free from each of: Parvo Virus, Distemper, Hepatitis, Corona Virus, Parasites, and Canine Influenza for fourteen (14) days from the date of purchase. Should your puppy be diagnosed with any of the conditions listed above during said fourteen (14) day period, Barking Boutique will reimburse you for any medications and/or medical treatment taken for these conditions within the fourteen (14) day Puppy Warranty excepting any: (1) actual exam fees or diagnostic tests performed by your veterinarian; and (2) fees or costs incurred at an emergency pet hospital.  Once the above condition(s) are addressed, Barking Boutique will reimburse you for the actual cost of medications and the initial follow-up testing for such condition(s) upon the presentation of an already paid invoice by you. 

  I have one of two choices. I could either leave the claim open and wait for a final test or acknowledgement that there is no further symptoms and veterinary notes as required; or I could simply process the claim a final time. 

  I have processed this claim. I am sending an additional check for $209.82 today to cover cost of all medication, and the cost of the parasite test and recheck occurring after the original claim.

  Finally, please consider this claim closed. 

   

   

  Customer response

  03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a puppy from the Barking Boutique in ******* ******** on June 24th, 2022 for $4,000. I paid $500 for them to find the coloring and type of dog i wanted. The puppy had kennel cough within days but got better. In January of 2023 the puppy was running through the kitchen and we heard two big yelps and thought puppy stepped on something or hurt her paw. She immediately wouldn't put her right paw down on ground and within one week, I had an $800 expense and was told she would need surgery to fix fluxating patella. A week after that puppy had double ear infection and that was over $200. One week after that puppy wasn't walking on her left leg and was told it was same thing as the right leg. After a recheck of her ears that required another treatment and pain medication for her knees, I have paid over $1,200. I had surgical consult which cost another $185 and was hit with a blow I would of never expected. It is going to cost $10,000 for surgery on both of the puppys legs and that doesn't include follow up appts and post operative xrays. The Barking Boutique has said they would reimburse me the cost of the dog per the contract when I purchased her. I am a single mom of 4 kids and originally got the puppy for my daughter who suffers with anxiety, now we can't imagine life without this puppy. She has become a lap dog and has to be carried everywhere. She doesn't walk for long before she face plants and can't run and play. She whimpers in pain daily. I don't know how I'm going to come up with the rest of the money for puppies surgeries and feel that the Barking Boutique should have to cover the full cost of puppys surgeries. They claim to know their breeders and according to the surgeon our puppy should of never been bred because it's stage 4 and worse they have seen in such a young pup. They knew or didn't follow through on genetics of the mom and dad dogs. Our puppy's quality of life has declined in just 6 weeks and i still have to come up with $6,000.

  

  Business response

  03/02/2023

  This customer and myself have had several discussions regarding this puppy's condition. Our warranty for hereditary and congenital conditions is part of the contract a customer acknowledges and signs at time of purchase. For a congenital issue we waived the right to have our veterinarian examine the puppy as long as the diagnostics were given to our veterinarian for examination. The customer provided the x-rays and other information and our veterinarian concurred with the findings. I let the customer know that they are entitled to reimbursement of all medical bills up to the purchase price of the puppy. Our warranty states, "Under no circumstances will Barking Boutique be liable for any expenses or testing in excess of the original cost of your puppy."

  We stand behind our warranty and will comply with the terms of the warranty contract.

  The customer and I also discussed the option of receiving a new puppy and she declined because she had discussed the option with the surgeon and she wants to opt for the surgery. 

  Thank you,

  *******************

  General Manager,

  Barking Boutique

• Initial Complaint

  12/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Complaint on False Advertising, and Employee Conduct:On the evening of 12/3/22 I had heard the companies radio advertisement claiming to provide pure bred and purpose bred dogs. Having been interested in a new active companion dog, I first checked their website to see their puppy offerings and noted that they advertise many crossbred dogs that are not recognized by the *** (Labradoodle, Golden Doodle, ******, etc.). Upon seeing the listed on their website, I called to inquire about the nature of their Purpose Bred dogs as to the jobs they are bred for, and was answered by their store manager. When I had tried to ask about their advertising of Mixed breed dogs as being Purpose Bred, the only explanation that could be given was that they were bred for Hypo Allergenic purposes, with the verbal certainty given that they would not trigger allergens (hypo as less than, not zero, not certain to be allergen free, no purebred dogs are officially recognized to have zero allergen triggering qualities). When I asked for further clarification, that was the only purpose that these dogs had been bred for despite the large amount of mixed breeds advertised that do not share this quality, and the Manager was exceptionally rude in saying that sometimes I have to educate people further, so I understand if you do not get it. The term purpose bred is meant for dogs bred for work or sport. The catalog of puppies on display from ***** are purely to entice unsuspecting owners, and confuse them to the dogs true genetic makeup. Breed parent clubs in the U.S have made statements regarding to rejections of these designer breeds. The advertisement of these dogs for well over 2x the price ($2400-$5000) of what a reputable breeder sells puppies for, with full Genetic testing and health clearances on both the parents, puppy and proven within their respective venues. The advertisement needs to reflect what they are actually selling, unpredictable mixes and mill puppies.

  

  Business response

  12/14/2022

  I personally apologize for any misunderstanding or perceived rudeness of my staff here at Barking Boutique. I have spoken with the staff and, I make sure they invite people to come and see our puppies and visit our site for themselves. There are many nuances that one can only pick up by taking the time to visit as well as learning about our breeders, where our puppies come from, the warranties and health promises, OFA's and pedigrees that come with our puppies. *** only recognizes purebred dogs for their traditional registration.

  If you look further, *** has a partnership program. From their website: "While only purebreds can join the traditional *** Purebred Registry or *** Purebred Alternative Listing (PAL) programs, the *** *********************** allows all mixed and hybrid breed dogs of any age (and their humans!) to celebrate, and strengthen, the bond you share. When you enroll your dog, youll gain access to a wide range of activities you can take part in together, including most *** recognized titles and dog sports"

  This is the category that any of our purpose bred puppies would fall under. A companion puppy that is purpose bred may be bred because of the temperament or traits of a large breed with the desirable size and adaptability of a smaller breed or for any other number of reasons. Our puppies are microchipped and registered with the nation's largest registry. They come with a 30 day accident insurance through *** and Canine Partners.

  I encourage you to take a look at our website and blogs where you will also find our No Puppy Mill Promise:

  "The Barking Boutique is a community of puppy lovers, committed to connecting responsible puppy breeders of all sizes with caring individuals and families. Our puppy promise is a guide to this commitment.
  What Our Puppy Promise Means
  We hold ourselves and the breeders with whom we work to the highest and most humane standards of care. We aim to improve the life of each puppy, breeder and owner, and welcome people of all background into the The Barking Boutique family.
  As experts in animal care, we will connect you with the puppy that best suits your lifestyle and family needs, and we will provide for you our Puppy Package, a blanket of coverage and care to support you as you welcome this new forever friend into your home.
  Zero Tolerance
  The Barking Boutique has a zero-tolerance policy for puppy mills or breeders who have substandard breeding practices, and we are committed to providing everyone with a fully transparent understanding of who first raised your puppy and how humanely they and the mother were treated.
  While you may not know the source of your puppy from a rescue, shelter or pet store, you will always know where your puppy was born and raised when working with The Barking Boutique. The available puppies at The Barking Boutique are raised with love, respect and a high level of attention and personal care."

  Have you hear of the ***************** Responsible Breeder Program? There is a wealth of information on our site and in our store to help you find the puppy that suits your needs and will be a long-time loving companion. Again, I invite you to come in and speak with us.

  Thank you for your valuable input.

  Sincerely,

  *******************

  General Manager

  Barking Boutique *******

  
  

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased our puppy from the Barking Boutique in *********, **. 48 hours after bringing him home, we found out after a vet visit for ****** diarrhea that he had Giardia. I have been trying to be refunded for the vet visit (or, at the very least, the medication as per our contract), and we have had zero success. You cant call it a 2 week limited puppy health GUARANTEE when you add fine print saying youll only pay for meds, not the vet visit or the diagnostic testing. Thats saying we guarantee their health, but if theyre not.. oh well! but its also ridiculous that the company can just go radio silent when it comes to what they legally owe to the consumer as per heir own contract.

  

  Business response

  10/03/2022

  The customer and I resolved this complaint amicably. We are sending a check for $557.50 as reimbursement for emergency visit outside of our warranty agreement.

  Customer response

  10/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought our dog ****** (******) from Grandvilles barking boutique in February of 2019. After only having ****** for almost three years, he one day went blind out of the blue. We took him to a vet who confirmed he was blind and it was due to having glaucoma. We as well went to see specialist (Optometrists) who also confirmed he was blind and it was from primary glaucoma, which is hereditary. I have a three year warranty with the company and they are refusing to reach back out and help. I have sent them all of the requested documents. Our dog went in for surgery and had to have a enucleation of both eyes. We are devastated over what is and has happened to our boy, he is too young to have to go through all of this. What this company does and lack of sympathy they have for a dog once it leaves their facility is horrible and disgusting. Dogs are more than just dogs. ****** is more than a dog, he is our family. All we are asking for is our refund or expenses paid for their lack of care and irresponsibly they had when breeding these innocent and poor animals.

  

  Business response

  08/25/2022

  Hello

  We are also very concerned about ****** and wish he never had to go through this issue.  After reviewing the documents from the vet and specialist we determined this case is covered under our warranties.  We met with *************** last week and issued her a full refund.  We have also followed up with the breeder to be sure they were aware of this health issue and to be sure the mom and dad are no longer breeding.  While this doesn't give ************************* back his sight, we do hope he continues to bring happiness to your life and his sisters!

  Thank you

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a cockapoo puppy for **** on March 14th 2022. I was informed to notify the barking boutique if there was diarrhea within the FIRST TWO days of purchase as it was from stress. 10 days later my dog cried while defecating and the only thing that came out was blood. The business was closed at this time so I brought her to an emergency vet to hopefully improve her condition. She had a diagnosis of Giardia. When complained to the company in hopes of reimbursement, they laughed and told me Id get nothing as it was at an emergency vet. They stated all of the puppies have Giardia, its in our water here. Nothing was done for my puppies health issues or $900 vet ****.

  

  Business response

  04/10/2022

  Hello, 

  I am sorry you are still distraught over this development. On Thursday, March 24, the following email was receive:

  "Hello! My name is ********. I spoke to **** on the phone regarding my puppy I got last week Tuesday. Unfortunately she started having very bad ****** diarrhea and needed to be taken to the vet because she would not eat or drink and was becoming dehydrated. He gave me your email to send over the invoice so that the medication for her bacterial infection could be reimbursed. Thank you!" It included a vet ****. 

  **** had told me about the conversation you had with him where he explained once again that giardia can be transmitted in water and can lay dormant in a puppy's system for months but can activate from the stress of changing environments. The reiterated what is written and initialed by you in our contract.  The puppy went home on 3/15. By contract the puppy needed to be seen by a veterinarian within 14 days. He had advised to take the puppy to a veterinarian for a new puppy visit rather than emergency. 

  The claim came in on a Thursday. Typically, claims are processed on Wednesdays and it was not sent to the regular email for claims where there is an automated response generated that states that as well as the 14 day viral warranty.

  At 9:22 pm on Tuesday, March 29, this email came in:   "again to a general email address not specifically used for claims"

  After waiting several days for a response, I have become very aggravated with how this is handled. The puppy that I spent a lot of money on came home with Giardia. I spent over $900 for this to be treated based on the amount of blood that came out instead of stool and having to go to an emergency vet. These expenses were absolutely insane and only had to be done due to the improper care she seems to have had while in the Barking Boutiques care. I had to call off of work and miss out on days of pay in order to stay home with my very sick puppy after having to pay almost $1000 out of pocket. I have called several times with very little response and Im not even asking for money from the puppy back. I want the entire vet **** paid for as this was your companys fault and caused me to lose out on work days as well as $965.14. Thanks. I look forward to your response.

  The following day was scheduled for claims reviews, but before that could happen our Assistant Manager ***** took a call from a man regarding the claim. He wanted to know what the amount was that would be reimbursed. ***** came to me, I located the claim and quickly added up the amount that was covered under the 14 day viral warranty. ***** called back to let him know the amount and was met on the phone with obscenities, and derogatory language that was so offensive he had no choice but to end the conversation. 

  That night you entered the store with a man 15 minutes before close of the store and began to verbally attach and demean a customer's family for being in the store and proceeded to verbally and aggressively confront the employees, calling names and so on. My store manager called to say that you were not going to leave and I told him to call the police. You did not leave the store until the police arrived. While you acted vehemently and aggressively, I felt I still had a legal obligation to honor our warranty. 

  The next day, I sent this:

  Hello ********,
  I am sorry that you have had a difficult time with your puppy and Giardia. Many times it stays dormant and activates from the stress of going home as explained in "Things to Watch For" in the contract. 
  We have received your claim and it has been reviewed as valid under the 14 day viral warranty as follows:
  
   LIMITED 14-DAY PUPPY WARRANTY                                                                          
  
  Barking Boutique further warrants that your puppy is free from each of: Parvo Virus, Distemper, Hepatitis, Corona Virus, Parasites, and Canine Influenza for fourteen (14) days from the date of purchase. Should your puppy be diagnosed with any of the conditions listed above during said fourteen (14) day period, Barking Boutique will reimburse you for any medications and/or medical treatment taken for these conditions within the fourteen (14) day Puppy Warranty excepting any: (1) actual exam fees or diagnostic tests performed by your veterinarian; and (2) fees or costs incurred at an emergency pet hospital.  Once the above condition(s) are addressed, Barking Boutique will reimburse you for the actual cost of medications and the initial follow-up testing for such condition(s) upon the presentation of an already paid invoice by you. 

  
  I have sent a check in the amount of $292.53 to cover your expenses under this claim.
  Thank you for being a valued customer.
  Sincerely,
  *******************
  General Manager
  Barking Boutique Buffalo

  On Saturday, April 2, you then entered our store and aggressively shoved your cell phone in the faces of 2 separate groups of customers telling them the puppies have parasites, and made slanderous claims against our business and people. You, once again, were asked to leave and were escorted to the door by one of our manager's on duty whom you yelled obscenities at, on your way out the door. Our customers were incredibly supportive of our efforts to maintain order and service to them in the face of these circumstances. 

  The claim has been paid. We have asked you not to return to our store.

  I consider this matter closed.

  *******************

   

  
  
  
  
  

   

  
  

  Customer response

  04/11/2022

   
  Complaint: 16966756
  
  I am rejecting this response because: the response given is not at all what was said and the employee is lying about the matter at hand. I never entered your store, that was my aunt who walked in and she only had to go to the store because your store manager laughed at her when she called to ask what could be done regarding the Giardia. If the manager would have acted appropriately on the phone instead of laughing and hanging up, my aunt and my boyfriend would not have gone in so angry. Also, **** did in no way advise me not to go to the emergency vet and my call log (as well as the information prove that). I called after the emergency vet visit to see if I could be reimbursed. How and why else would I have been given your direct email if I hadn't already been to the vet. **** said "you shouldn't have gone to the emergency vet but .." by then it was already done and over with. I received the check for $292, but with the video I have from the incident in your store, **** only stated that there was Giardia in the water, he did not say anything about stress activating it and if you would like me to show you the actual video I have, I can. I don't think your reply really did anything except for accuse me and state the same lies **** told you. I have the video. If i would have called **** before the vet, why would have received an email to send you the claim to? I think that if you knowingly sell puppies who drink Giardia (which is not normal), maybe inform your customers before they spend $4000 on a puppy who cries while defecating. Thanks!
  
  Sincerely,
  
  *******************************

  

  Business response

  04/20/2022

   

  Now, the remaining issue seems to be that we had knowledge that Giardia is in the water we give to our puppies.

  This is incredibly inaccurate and a ridiculous accusation. The representative was trying to explain that in *************** Region where we live it is difficult to control or get rid of giardia because it lives in water because of waterfowl, it is in the rain. Dogs can get it from eating grass, for example. It was simply to show how prevalent this parasite is. We take every precaution to make sure our puppies do not get it. However, this parasite can lie dormant literally for months until it finds a place where conditions are perfect for it to activate. Many times this can be a puppy who is under stress from changing environments. All of this is explained at time of purchase and in the section of the contract, "Things To Watch For When The Puppy Goes Home". You were advised not to take your puppy to emergency for this condition but to go to a walk in clinic. You chose to incur a charge that is not covered under warranty. You were sent a check to cover the portion of the claim as it relates to the medications per our contract. Please review that amount of $292 and the request that you not enter our store again with the explanation of why.

• Initial Complaint

  03/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to look at a pug puppy on 3/5/22 the puppy was very adorable when they told us it would of been about $5,000 we asked to see the papper work on her & the price on her as well so we could take her home we asked if we could finance her we told them we had $1,200 today to put down on the puppy they said it came back as declined with no reason they told us it would be due to credit score & I have not see a hard Inquiry hit my credit score in regards to this we both tried to do it with a CO signer still nothing still didn't give us a reason why it was declined if you asked me I think they're highly priced with animals and the pug was also skinny We also drove from ransonville ******** to look at this puppy and we asked them over the phone if it would have cost him more than $700 to let us know so we didn't waste our time they told us they couldn't give us an answer over the phone They didn't ask for ID that in ask for statements that didn't ask for proof of anything so when you finance the dog They told us it would have to do with our credit score they never ran credit report. They also told us that we could pay it off in 36 but on the website it says **************************************************************************************************************************************************************** anything that dog has had they also never showed any paperwork on the dog at all I honestly have to say that dog would have been going to a good home but they didn't want to work with us they kept telling us they don't know the reason why it was declined If you ask my opinion they should I took the **** for the dog and let it be that

  

  Business response

  03/21/2022

  First, I am sorry you did not have a good experience here at the Barking Boutique Buffalo. It is true that we don't typically quote prices over the phone for a number of reasons. Firstly, the prices change, sometimes a daily basis, so if people come in two days or a week later, the puppy might have been quoted something that is no longer true. Secondly, there are many resources and warranties that are part of the puppy package and it is very difficult to provide proper customer service, and time on the phone going through all of them while people are in the store and puppies are demanding attention. However, should a customer explain the distance and time it would take to get to the store, our representatives are allowed to give a "ball-park" number in general for a certain breed of puppy. Once a customer is in a playroom and interested in a particular puppy, the representative presents the puppy package which includes all relevant information about the puppy, where it came from, the breeder information, the parent weights and information, the medical sheet describing all vaccinations, deworming, flea and tick treatments and so forth. If there has been any health testing of the parents or a 5 generation pedigree exits, these are presented as well. When someone wants to finance a puppy, we have two lending companies that we are able to utilize. *********** does a soft credit check. **** does actually run the credit. I was able to go back to 3/5/22 and find where *************************** applied for credit with *********** and it was declined. I also found the application with co-signature for ***************************/*******************************. This also was declined. Unfortunately the companies do not give us any information regarding the reason why. The only information we would have is that is dependent upon credit score. There seems to be sometimes when the finance companies are loaning more than other times. I don't know why, but it stands to reason that the longer we are established in Buffalo, the more likely it is that financing will go through. 

  If you would consider trying to finance again, through ****, you would need to be in the store and we could try another application. I would be happy to help you personally to make sure that all of your questions are answered and we are able to correct a bad experience. 

  Thank you for the opportunity to be of service,

  Sincerely,

  *******************

  Barking Boutique Buffalo

  Customer response

  03/21/2022

  
  Complaint: ********
  
  I am rejecting this response because: they never showed any vet records & I explained to a rep where I was coming from & she told me can't tell you over the phone sorry when we asked so we didn't waste our time driving there she said they don't discuss it we then asked what bank and they didn't answer 

  
  Sincerely,
  
  *******************************

  

  Business response

  03/26/2022

  Again, I am sorry that your experience with Barking Boutique Buffalo was not a positive one. If you had taken a look at the book that was for your particular dog you were interested in, all of the health and medical records are there. I do not know which puppy you were looking at but I am also happy to show them to you whenever you choose. The representative could not have given you the name of a bank because we don't use banks for any kind of financing. These are lending companies. There are only two. One is *********** and the other is ****. Again, I remain open to work with you at your earliest convenience. I would like to reiterate that we do not have any puppies available for sale at $700 even though that was your first criteria. We also have no puppies for sales at the $1200 price which I believe was your second choice. As you know, that is the reason you were wanting to finance originally. If we can put together financing and cash together to send a puppy home with you we would surely do that. 

  Thank you,

  *******************

• Initial Complaint

  01/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On January 22,2022 around 4:30PMwe purchased a puppy from The Barking Boutique at the ********** ** location. (**** ****** **** ***** * ********** ** *****). They provide health guarantees that their puppies have been checked and are healthy. We needed to take him to an emergency vet at 3:00AM on January 23,2022 because he was pooping blood. He was diagnosed with a not as common parasite and needed to be on 4 different medications immediately. When we called to tell The Barking Boutique about our experience, considering they have a 14 day vet reimbursement insurance, they will only reimburse for the medications. Their dogs are already extremely overpriced, and when you are guaranteed they will be healthy you do not plan on having to rush them to the vet. We have considered bringing him back, since you have 48 hours to choose to, however they will only give 50% of the money back, even after having to pay for medical we feel we should not have had to do.

  

  Business response

  01/28/2022

  Contact Name and Title: Lynn W****, General Manag
  Contact Phone: ************
  Contact Email: ***************
  On 1/22/22 a couple came in and purchased a purpose bred Frenchton puppy. The contract is extensive and thorough. It states a 14-Day warranty that the puppy is free from viruses and parasites, but if puppy is diagnosed with any of these within 14 days, that Barking Boutique will pay for the cost of medications. It further gives exception of any "actual exam fees or diagnotistic tests performed by your veterinarian; and (2) fees or costs incurred at an emergency pet hospital." The purchaser initials this to show they have read it and accepted. We warrant this because sometimes parasites can be dormant but stress of changing environments will cause them to activate. This is explained. We received a phone call from the owner the day after purchase and assured them it was not reason for an emergency visit. They chose to go to emergency. The parasite found, Cocidia, was a common one. There was one necessary medication and the others were ancillary, but we reimbursed for all 3 medications a total of $65.68 Check #****. Our Puppy Love 48 Hour Return Policy is also on the contract requiring initials, after reading and instruction. This states a 50% refund excluding microchipping, etc. The contract is then signed before leaving the store. This too was reiterated on the phone call received on 1/23. The puppy was returned on 1/24/22. A dog surrender form was signed and 50% of the cost of the puppy ($2,050.00) was refunded and spread across the 4 credit cards used for purchase. Confirmation of the refund was received for each card.

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