ComplaintsforReyes Building & Exteriors
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Complaint Details
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Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of estimate 2/26/24 Salesman ******* "Will" Date of payment 3/7/24 Work done mid to late March The work to be done R&R Gutter/Downspout Aluminum up to 5 ft Removal of existing gutters and discard Install 102 ft of white seamless gutters to the entire home Install 4 downspouts to all 4 corners Install basic mesh gutter covers to the gutters clean all debris and waste Dumpster fees and permits included What was done:Gutters installed 3 downspouts installed What wasn't done The basic mesh gutter covers were not installed 1 downspout was missing in the front of house North front downspout was missing extender 4-2I sent a text to Will about the north front downspout. **** spoke to the owner, *** Reyes, and was told to "give us a couple of days." *** was going to come out to "take a look" and "figure out" what they were going to do. "don't worry we will take care of you"After that exchange, I noticed that I had debris coming out of the gutters. I climbed up on a ladder, in the rain, to check the gutter mesh cover. I discovered that they were not installed. I took picture and sent a text presenting this discovery to Will. Will apologized four time. I responded with "As long as it gets taken care of, it's all good" On 4-8-24 I sent a text asking about the gutters. **** said that they have been "Busy" and that I was on the "schedule for this week"4-15-24 Will texted to say that they will be at the house this week 4-20 Will text to say that "They didn't forget me"4-22 I sent a text Will asking when they were going to come and do the work. **** told me that *** was "a little under the weather all weekend. " I was told that *** was coming out this afternoon. *** actually showed up and took measurements. I was told, by ***, that he had to special order the covers. May 1st to May 24th promises of getting the work done was made. With each promise came an excuse as to why the work wasn't done. I have a new promise of 5-29 because my friend called.Business response
06/04/2024
This issue has been since resolved!! We finished her job the same day I believe of the complaint but yes we finished her job and all is good!!Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about December 13, 2021 Reyes Building & Exteriors replaced my roof by December 30 roof started leaking very bad. Hadn't leaked before the new roof was installed. While checking in my attic to locate leak one of their employees fell through my ceiling. It took 6 months for Reyes to repair my roof with rain water steaming through my ceiling for that 6 months. They still haven't repaired my ceiling and I've submitted quotes for the repairs to Reyes. I've been told the attic now has mold and will need water and mold restoration, plus drywall replacement and painting. Reyes would like to do the ceiling repairs themselves but they are roofers and exteriors not water and mold restoration or drywalling and paint. I would like liscensed insured contractors experienced in drywalling and paint and water and mold restoration, qualified contractors to do the ceiling and attic repairs. I've been told by the restoration contractors I had bid the ceiling repairs that we should not be living in the house until the mold restoration is complete. It's now June 20th, Reyes completed the roof leak repair one month ago and still haven't repaired my ceiling and attic. I have had mold growing in my attic since December 30th 2021. My wife and I are feeling the effects of the mold and we have a big hole in our ceiling 3'X3'. I have provided Reyes roofers with quotes for the repairs. I would like Reyes to take responsibility and get my ceiling and attic repairs completed. My wife and I have been more than patient, over 6 months waiting on repairs catching rain water and snow melting in a bucket in our living room. Our health is suffering, time is of the essence. Please help resolve this issue. Not sure how much longer my wife and I can stay in our house with the mold. Doctors just put my wife on a machine to help her breathing at night.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.