4 Customer Reviews
Review from Jerry S
1 star05/18/2024
Horrible service! I would NEVER utilize this business ever again! I took my car there to get a complete paint job, the paint job appears to be excellent (I give credit to the painter) but the customer service upon pick up of my vehicle is one of the worst that I have experienced in many, many years anywhere. First, I was be charged almost $200 more than the original estimate I was initially given. The people at the service desk was extremely rude when I began to question the increase cost. After completing the transaction and paying for the service, I said have a great day and NO ONE at the serve desk cared to respond.
Stonewall Collision & Auto Painting Response
05/21/2024
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience, and we sincerely apologize for the issues you encountered.First, we're glad to hear that you were satisfied with the quality of the paint job. We take pride in our work, and it's important to us that our customers are happy with the results.However, we deeply regret that your experience with our customer service did not meet your expectations. The service you described is not in line with our values or standards. We strive to provide transparent pricing and courteous service to all our customers.Regarding the increase in cost, it's essential for us to clarify and communicate any changes in the estimate beforehand, and we apologize if this wasn't done adequately. We will review our processes to ensure this doesnt happen in the future. Thank you for bringing this to our attention. We value your business and hope to have the chance to restore your trust in our services.Review from David L
1 star04/20/2024
After looking over some of the current reviews about stonewall collision I concur whole heartedly about there service practice. This place is no longer Maaco Auto body. They were bought out by stonewall an the quality of service representation is horrific now they they have some new employees. Took my car in to get an estimate on some touch up paint work I wanted to have done. Julie did the estimate. Advised her I'd be back within a week or two. Once I returned I asked for Jason who gave such excellent service on another vehicle that I had some work done on when they were were Maaco Auto body. A guy by the name of tim said he was no longer there. Said he fired him an began bad mouthing him something terrible. I asked who he was an said he's the new manager. This guy was horrible. He lacked professional customer service skills, definitely is not a people oriented person, tried speaking down to me in a very condescending manner after I explained to him per the estimate I was given by julie the guy rudely cut me off. By then I knew that this was someone I did not want to further discuss the nature of my visit and asked him to have Julie contact me. Of course he had some negative things to say about her including her being chewed out by the new ownership an almost lost her job. His attitude, demeanor, tone, plus the lack of professionalism left a very bad taste in my mouth. I would definitely not recommend this place if you expect to be treated with dignity an respect. End result I took my business elsewhere. I am 100% sure that stonewall collision would not be happy with this guy if they new how he acted towards a certain class of people.Review from Lamar E
1 star08/10/2023
Horrible services general manager is very rude so is Eric the employee very un organized ran very poorly they took my car had for 3 weeks just to tell me they cant service itReview from Danielle H
1 star07/02/2022
Horrible Service. Promised 5 days on repairs and it was over a month. The lady working there actually screamed at me. A paying customer. Dont waste your time or money! Very unprofessional and rude.
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