ComplaintsforHome Exterior Restoration Experts, LLC
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Complaint Details
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Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Home Exterior Restoration Experts (HERE)on 9/28/23 to provide & install Certainteed siding for our ************* & paid half down, $11,250. We paid him in full on 12/29/23 & are still waiting for him to fix the following: 1) Two different styles of 6" wide trim used on the face of the garage & is 4 pieces instead of one. 2)Two different styles of corner trim used on sauna room. It's cut down into small sections even though Certainteed provides full length pieces.3) The electrical ************** boxes can't be used because ample room is not provided. They also protrude more than 1/2" & cut jagged & uneven.4) Incorrect Invoice, warranty, guarantee & false advertisement. After multiple requests, we received invoice (#****) on 2/11/24, which doesn't reflect the product purchased. The invoice reads ***************** We purchased Cedar Shake Impressions w/horizontal siding. We also asked that the invoice has the cost of material separate from labor.We've asked multiple times for a copy of the manufacturer's warranty & 10yr Workmanship Guarantee he promised. False Advertisements on ********* 9/1/23, 10% off Seamless gutters or free gutters with purchase of siding. The main reason we chose him was because we wanted Certainteed siding & he claimed to be "Certainteed Certified". He has a small Certainteed logo on FB as well. This claim is false as he's not certified for siding. 5) Four pieces of siding are off since install. 6) Ripples in most facia, some siding & trim.7) Big gaps soffit. 8) Trim around most windows, ************** are bowed. Trim gaps on tops of **************** It is cut too short so water seeps into frame. Some window trim was caulked which isn't recommended by Certainteed. 9) We purchased a "new" product. Several pieces of siding has some sort of red substance, ******************* since the time it was installed. Believe it's a result of leaving material lay in our muddy yard for weeks during inclement weather. Didn't come off in rain.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.