ComplaintsforK2 Design Sand Cars & Fabrication, LLC
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Complaint Details
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Initial Complaint
09/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped my 2016 f350 off at this shop around June 15th 2022, at (K2 design Sand Cars & Fabrication, LLC) to get the a/c clutch repaired and a fuel issue repaired.on June 24th, 2022 i asked for updates on repair (no response to my question)on June 28th, 2022 the mechanic said he is waiting on a parts estimate.on july 8th, 2022 i still did not have an update, and was told i would here from the mechnic the following monday.on July 14, 2022, 1 week later &, (1 month after dropping truck off) i still did not have an update on repair estimate.On July 25th, 2022 i asked again for a repair estimate, (no response from mechanic)on August 1, 2022 the mechanic gave me a repair estimate and asked for $2200.00 as a downpayment to cover the new parts needed.on August 1, 2022 i paid the $2200.00 deposit so the mechanic could buy the parts and start the repair.on August 15th, 2022 i reminded the mechanic that i made the $2200.00 deposit for next day parts and told him it has been 2 weeks and have not heard any repair updates.on August 26th, 2022 i asked the mechanic again for a repair update!! He had another excuse and said he hopes to get to it the following monday.it is currently September 5th, 2022 and have not had an update.This is a business truck for my company (***************) I have been unable to use this truck since June 15th, 2022. please help me. MY truck has been at K2 design Sand Cars & Fabrication, LLC this whole time with no forward progression on repairs and horrible response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.