ComplaintsforDeNooyer Chevrolet

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2.5 months ago I made a deal to have ***** build a brand new colorado for me. As delays stacked up it became apparent the model I chose was delayed. I wanted to look at a Silverado or different model of ********. I requested they cancel my order. Since it had never been placed with ***** this should have been easy process. I said I would be in within a week to look at other models. Dealer immediately said they were keeping my deposit money 1000$ until I bought another vehicle from them. Although my plan was to do that they felt it necessary to hold me hostage to that by keeping my deposit for the vehicle order I cancelled. If that vehicle had come in, and I would chose to not get it obviously they should keep their money, but this was not the case. They did nothing to earn that money, except decide to keep it. Very definition of deceptive practices. I will be following up with a state dealer complaint and contacting news 13 consumer advocacy and filing a lawsuit unless the company does the right thing. They did nothing to earn that thousand dollars they are keeping it out of spite. I will remove all negative reviews and cease further action if the company makes this right.

  

  Business response

  05/23/2023

  I wanted to reach out and let you know I just spoke with ***************************** and we are returning his deposit. 

  Customer response

  05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have agreed that bad reviews will be removed when the check has been 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchases a 2011 mecedes through this company last year. I drove my vehicle for only 2 weeks then the vehicle would not Start. Denooyer towed my vehicle to the dealership and it is still not fixed. I was provided a loaner and was told the part would arrive every other months until a year. Denooyer is now wanting to get back the loaner. I was promised that they will pay off the loan on the vehicle and compensate me for my paid off vehicle I traded in. These were all lies. The sales manager ***** and the sales reps **** and *** are snakes and told me lie after lie. The vehicle is clearly a lemon and this is not fair to me that they sold my vehicle I traded and is not willing to get me resolution. I will be looking into further legal actions that can be done

  

  Business response

  05/05/2023

  Good Morning,

  This is the first time I have received notification of the complaint.  

  ************** did purchase the ******** from **********************.  The car did not start within 2 weeks of her purchase.  ********************** immediately put ************** in a substitute vehicle at no charge to her while we sent 

  the vehicle out for repair.  We needed to send to the ******** dealer in ************ and found out the part that was needed was on international backorder indefinitely.  Reports from ******** were continually noted that the part would be another month, continuing to now currently 1 year.  ETA at this point is June 2023 but may be later.  We were notified by the bank that ************** had stopped making payments on the vehicle for about a year and they were in process of repossession. If the vehicle is going back to the bank ********************** can not allow her to drive our courtesy vehicle free of charge and it was requested for return which she refused.  

  ********************** did offer once she brought the vehicle out of repossession state we would allow her to remain in the courtesy vehicle until the part arrived.  There is not a charge for the courtesy vehicle but she does need to continue payment on the ******** to keep the vehicle out of repossesion.  Mr. ********************** did offer to replace the vehicle for her but because she did not pay for the past year the bank will not allow any additional funding for her credit.   Currently she is still in the courtesy vehicle until a part can be re-placed.  We are in contact with ******** as our hands are tied in this it is a National Backorder part from *******.  The vehicle was purchased as is and we are helping her out in this unfortunate  scenario.

   

  Customer response

  05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company diagnosed my car was sure what the problems were then called me after putting new parts on saying that the car was still doing the same thing and going to charge me for the service and the car is not fixed now supposedly something else seems to me they are guessing at it

  

  Business response

  03/28/2022

  Hello,

  Please review the attachments the customer attached.  This is not our customer as they went to a ********************** in ******, ********, we are not affiliated with them at all.  I did sent this info on earlier with the first complaint.  Thank you.

  Please let me know if you have any questions.  Thank you.

  *********************

  CRM Mgr  ***************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩