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Complaint Details
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Initial Complaint
06/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an auto loan through Kalsee Credit Union and since the 7/16/2020 they have taken the auto payment out twice back to back leaving my bank accout at a negative every time. I have not authorized one payment let alone two payments being taken out. Some months only one payment was taken out due to the fact that my previous bank stopped transactions that would put me in a negative balance. And they do not take the payment out until anywhere between 7pm-9pm when I can't contact them until the next morning when it is pending on my account. I have contacted them and they have said that they do not see my authorization to have a reoccurring payment. Which I indeed have not selected a reoccurring payment, I haven't had this problem until I started paying online due to working further away than I did when I would go into the branch to pay before work. And during Covid when the banks were limited.
Business response
06/21/2022
We have attempted contact with our member to resolve this issue. I am sorry that there was misunderstanding or miscommunication in this problem that appears on our member loan account.
To date we have received 1 duplicate payment and anticipate possibly the next will post to the loan in the next day to two. We have refunded the first payment from 5/18 and we will refund the second payment in June as soon as it is received.
I apologize that this was not taken care of when the scheduled payments were deleted but we will resolve and your payments will be credited back to the account from which the funds were withdrawn. Any further questions concerning this issue please feel free to contact ************************* at ************ for further assistance
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.