ComplaintsforA & M Painting and Powerwash LLC
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had A&M come out in early May 2023 to strip and re coat 2 decks, each about 26x20. The company scheduled 2 workers for 4 days. Day 1 was powerwashing. Day 2&3 were spent on prep and sanding. Day 4 was spent finishing up prep work, and started applying stain about 3pm. Watched as the team sprayed both decks in a sustained 12mph wind with a spray gun, watching the majority of stain go into the wind. Called owner out 3 days later when severe "fading/spotting" showed. Owner stated he would correct issues to "whatever the customer wanted, to satisfy them". It was agreed upon to re coat entire job in spring 2024. Fast forward to spring 2024. Owners refuse to re coat entire job, and stall me for 6 weeks. Finally, in late June 2024, i contact them yet again for the 12th time. Was told that that the owner wasnt going to do what was talked about last year. I stated i wanted 1/2 my money back, for a half done job, and that i wasnt hijacking another summer due to poor craftsmanship. Also told owner ****** i was filing this report as well. My reply.... HUNG UP ON BY ****** ON PHONE! So... if you want such great customer service, and want your money tossed into the wind, DO NOT USE A & M for ANY of your services!
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.