ComplaintsforLightRx

Laser Cosmetic Services

HeadquartersMulti Location Business

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Initial Complaint
11/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Last year I went to LightRx to get some laser treatment for my face. They ended up telling me they had a special if I paid x** amount then I'd get discounted ***** and laser treatment. So I paid upfront around 500 for the services. Didn't know it was a "membership". I used two services but never went back for additional services because their treatments were not up to par with other companies. On Friday Sept. 27th, 2024 my cc got charged $350.00. I call the ********** location Monday Sept. 30th to as ask what this charge was for as I had not been there for any services in the last 8 months and the lady explained it was a membership charge. I said I do not want to be a member and she told me she will cancel my membership and I should see a credit within 2 weeks. I called after 2 weeks and again was told to wait another two weeks. I called 11/4 as no credit was given and was told by ****** that I needed to contest it with my cc. I asked to speak to a manager and transferred me to ******** who told me she would email HQ to see what the delay was to getting my credit. She assured me she would email them and copy me, but as of 11/5 no word on my credit. I just want them to reverse my charges before my cc payment date which is due mid November.
Business response
11/06/2024
A refund has been processed for $350 back to Panna's card.
Initial Complaint
10/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Treatments didnt work. I actually think they made my lose skin worse. Total waste of money. Appointments were made without my input. No consistency between technicians and procedures. When I discussed it with the owner she didnt care. Constantly approached about additional procedures.
Business response
10/30/2024
Our Regional Director has reached out to ****** to discuss results, and has not heard back from the client. ****** completed all purchased services and is not eligible for a refund.
Initial Complaint
09/30/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased treat to complete, I think it's called and I began these sessions. I was told that I would begin seeing results in 6 weeks. I was excited at first. I followed all the instructions but never seen any results. They even left me in there one day and the machine started sending shocks through my sides. I had prior surgery in that area It was intolerable pain it burn my skin. I called for help but no one could hear me so I started to remove it myself and the staff finally came said it was probably pinchingmy skin. I complained. The first treatment I had did not feel that way and thru the pain i still did not have results. My weight and measurements remained the same. They then change the story and told me to get more treatments to see results. I was reluctant to keep doing this but they continued to pressure me dispite what my complaints were. And after those treatments I still did not have any results, in fact what i did receive was an infection a huge lesion on the abdomen. I have never had anything like that prior in my life. They did not clean the device when i was there now i have an infection. I called several times. I don't trust this company anymore with the lies. They say results are not guaranteed but people expect to see something .5 inches, 2 inches something not nothing at all. Tge play on words take peoples money. Even your advertising say shrink fat but my bmi,measurements and weight is still the same with exercise,water, sauna trainer and eating better. I now have ***** on my skin, an infection (lesion) not to mention the pain I feel when it shocks me. And every now an then i still feel a shock in that area. I am getting all of this but no results what's so ever. I feel betrayed and I don't trust light rx. I would like to just get a refund of what I paid and all I had to endure. I want to put this behind me
Business response
10/15/2024
***** purchased a Treat2Complete package (package consists of 3 Bliss Treatments, 8 RxLipo & 8 Venus ******* for $4200 and received an additional area for free from the promotion at the time of purchase. ***** completed 5 Bliss Treatments, 6 RxLipo Treatments, and 1 Venus ****** Treatment. We offer package discounts that are applied and only valid on packages. In the event that an area was purchased, started and then cancelled, the treatment price without the package discount is owed. At per treatment price ***** has received $7780 in services. ***** is not eligible for a refund.
Initial Complaint
09/24/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The service provider has charged a one time payment of $5000 from me for 10 laser hair removal sessions and said it will be only 10% lifetime after that. I have no effect from laser and got ***** a couple of times as well. When I contacted the incharge at **** location she has been putting me on hold saying she will talk to head office and the responsible person always travels so don't know when will I get a response. She even tried to convince me that I am sick and I have health issue and hormonal problems which is making the laser ineffective. I'm a completely healthy human with no health problems. I'm seeking compensation for the disrespectful comments of the service provider and fale promises of getting back to me with the plan . I've waited for 3 weeks now and seems like the person from head quarters is still in the air travelling.
Business response
10/04/2024
*** will be continuing with complimentary treatments on a different laser to achieve the desired results.
Customer response
10/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** *******
Initial Complaint
09/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Started treatment June 15th 2024, was promised big results, I was skeptical about the treatment all along, I was assured the treatment is as good as a mommy make over (what I was in hope for), I paid $4,641 via credit card, now in September 23 and 0 results have been shown, I have done everything they've asked me of, my husband and I both sat in the office with Lily where she assured us both that I'd be really happy with results within 12 weeks. I am pushing for a refund, not only did I waste my time coming here all this time, but I left work early multiple times too. Highly disappointed.
Business response
09/24/2024
***** purchased a Treat2Complete package (package consists of 3 Bliss Treatments & 8 Venus ******* for $4641 and received an additional area for Free from the promotion at the time of purchase. ***** completed 6 Bliss Treatments, and 11 Venus ****** Treatments, and is scheduled to receive 4 additional legacy treatments at the end of September & Beginning of October. We offer package discounts that are applied and only valid on packages. In the event that an area was purchased, started and then cancelled, the treatment price without the package discount is owed. At per treatment price ***** has received $10,340 in services. ***** is not eligible for a refund. We do not have a guarantee on results and that is stated on our website & consent forms that ***** signed.
Customer response
09/24/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***** *********
Initial Complaint
09/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I HAD A CONSULTATION AND I AGREED TO A SERVICE TO BE DONE,WITHIN 24 HRS I CANCELLED THE SERVICES AND I WAS TOLD THAT I WOULD RECIEVE A REFUND WITHIN 2 WEEKS, AS OF TODAY WHICH MAKES NOW 3 1/2 WEEKS AND I HAVE NOT GOTTEN MY REFUND. I CALLED BACK TO OBTAIN THE CORPORATE CONTACT INFO, THEY REFUSED TO PROVIDE IT TO ME. THE MANAGER HAA NOT BEEN VERY HELPFUL WITH REGARDS TO MY REFUND.
Business response
09/20/2024
***** purchased a package for $5300 ($2800 via Credit Card & $2500 via Care Credit). Gerin disputed the $2800 charge with the ******************** and we accepted the dispute for the funds to be returned. A $2500 refund was processed through care credit on 8/19/2024.
Initial Complaint
08/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 21, I purchased a service package from the med spa location in ****, **. On August 22, less than 24 hours later, I called the location and asked for a refund to be processed as I decided I didnt not want the services. I called the corporate office on August 27 and they put in a ticket to escalate the refund as it has not yet been processed. I called today on August ************************************************************************** the following:Someone will call me by the end of the week to make sure my address and information is correct to process the refund. I need to speak with someone to get this resolved and refunded as soon as possible. When I asked if I could speak with someone else to process the refund now, they said no one was available. I had to wait for a call. When i asked if I could verify the information they needed now on the phone, I was told no. When I look online there are TONS of complaints on this same issue. A refund should be able to be processed in a timely matter.
Business response
09/09/2024
A refund for $2820 has been processed to ****'s Credit Card.
Initial Complaint
08/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Last night, 8/23/2024, my checking account was charged $1500 by LightRX at *************, **. I had not been to the medspa since 8/23/2023 and I never enrolled in any automatic payments. The payment went through, and I have had to file a fraud charge with my bank. When I contacted the business at, **************, they said that they had enrolled me in membership without asking me. I never signed any forms or papers enrolling me in a membership nor was I given any information that such a thing existed. They also said that it would take weeks to refund me the money. My complaint is that I was charged this money without my consent and I would like to be refunded immediately.
Business response
09/17/2024
A $1500 refund has been processed.
Customer response
09/23/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

****** ********
Initial Complaint
08/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The following is a description of my experience on July 29th, 2024 12:00 PM appointment for ***** at LightRX, ****************:Let me start by saying that my many appointments prior to July 29th at LightRX were conducted professionally. After going into the injection room, I was heavily pressured to purchase premium Juvederm filler, $800 for first vile and $400 for the second. The injector proceeded to apply ointment to numb my face although she had not sanitized her hands. She did not sterilize my face at injection points with alcohol.***** injections were not given where I requested, my forehead, eyebrows, crows feet and at the vertical lines on outer edge of upper lip. While injecting the Juvederm she hit the cheekbone on the right side of my face. It was more painful than I thought reasonable and so I brought it to her attention and my concern that the injection was deep. She'said it was intentional. That Juvederm injection caused bleeding and a black eye. I am still bruised 12 DAYS LATER. The entire vial was used on my cheekbones and was then told that she wanted to also use the banked vile of Juvederm. I said no and she suggested coming back on August 9th when she is back in the **************** office so that she could do touch **** I made the appointment but then cancelled it.The horizontal iInjection on the outside upper right lip line created a lump and caused my lip to droop. My mouth is now lopsidded. The person that gave the injections repeated that she has been doing this for 14 years. That is still no excuse for going rouge on my face injections, not following basic medical sanitization practice and leaving me bruised and disfigured. APPARENTLY she thought she knew better what I needed without regard to what I tokd her I wanted from this ***** appointment . I have made multiple request to speak to the regional manager with no success.I expect a full refund of the $1290.00 paid on July 29th .
Business response
09/17/2024
A $399.50 will be processed back to ******* Credit Card.
Initial Complaint
08/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid $4641 for a liposuction treatment. I completed a few sessions which caused a lot of lumps in my skin even after following protocols. I have not gone since May. When I asked for a refund for the remainder of the treatment they said they do not issue refunds. It has been recommended by my healthcare provider that I do not continue treatment
Business response
09/09/2024
***** purchased a Treat2Complete package (package consists of 3 Bliss Treatments, 8 RxLipo & 8 Venus ******* for $4291 and received an additional area for Free from the promotion at the time of purchase. ***** completed 3 Bliss Treatments, 6 RxLipo Treatments, and 5 Venus ****** Treatments. We offer package discounts that are applied and only valid on packages. In the event that an area was purchased, started and then cancelled, the treatment price without the package discount is owed. At per treatment price ***** has received $6020 in services. ***** is not eligible for a refund.

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