ComplaintsforLaFontaine Mazda of Livonia

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mazda *** issued a Service Alert for my vehicle. Both Mazda and LaFontaine are refusing to honor the Service Alert and fix the problem in accordance with the information listed on the Service Alert. ***********************************************************

  Business response

  04/24/2024

  To whom it may concern,
  
  We would be more than happy to take another look at the issue. Please have the customer contact us at their convenience.
  
  Thank you,

  LaFontaine Mazda of Livonia
  ************
  

  
  

  Customer response

  05/03/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I contacted the dealership per your request. I left a detailed message for the dealership manager. I never received a call back from the dealership. I had called previously, at their request, to speak to their sales manager. I left numerous messages. I never received a call back from him either.
  
  Regards,
  
  *********************************

  Business response

  05/28/2024

  *********,

  If there is a service alert on the vehicle please give me a call at ************ my name is ********************* I am the ** at the dealership.

  We can get you in for service on  your Mazda.

  thanks,

  *********************

   

• Initial Complaint

  03/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On January 21, 2021, I entered into a 36 month vehicle lease agreement with *********************** Mazda of Livonia. I had leased a MAZDA CX-5 CARBON EDIT AWD 2021 vehicle from the dealership. At the point of sale, I was offered a service maintenance plan that would include oil changes and tire rotation and would be rolled into my lease payments. I had accepted this service maintenance plan. The service maintenance plan, according to the agreement acknowledged that it would begin on the effective date shown on purchase date 01/21/21 and would terminate on the expiration date 01/21/24. I had taken advantage of my service maintenance plan several times throughout the duration of my lease agreement so far. On September 16, 2022, I was notified by email that *********************** was bought by LaFontaine **************** which stated that Rest assured, youll still be able to work with the same trusted sales and service professionals youve dealt with from ***********************. I was still able to take advantage of my service maintenance plan and had used it at least once following the merge. On December 15, 2022, I received another email from LaFontaine informing me of upcoming changes regarding my Service Maintenance Plan and in the email it stated we are only able to honor the oil changes and tire rotations on your previously purchased ****** Maintenance Plan through the remainder of 2022. I had called the dealership to see what this had meant going forward. I had spoken with the service manager, ******* that had informed me that the service maintenance plan would no longer be honored following the end of 2022. I was told that when LaFontaine had purchased *********************** the funds for the prepaid maintenance plan was not paid to them so they will no longer honor it for customers. According to Mazda ********* Services, the upfront purchase plan was a 36. month plan with a purchase price of $456 that would be rolled into monthly payments as installments. I am still being charged with no service.

  Business response

  04/24/2024

  To whom it may concern,
  
  We acquired the *********************** in the summer of 2021. With the acquisition, there was a maintenance plan that *********************** sold to their customers that was specific to ***********************, not the manufacturer Mazda. Therefore, the customers complaint is with the *********************** organization, not with LaFontaine. Please have the customer reach out to *********************.
  
  Thank you,
  
  LaFontaine Mazda of Livonia 
  

  
  

  Customer response

  04/25/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩