ComplaintsforDays Inn Of Monroe

• Initial Complaint

  01/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Just nasty. Had no towels for my 2 night stay..after asking for 2 days. This was new years eve mind you. I couldn't shower because I had no towels. No toilet paper.. I believe this room wasn't cleaned.. at all.. mirror, filthy...hair everywhere. Floor was disgusting. Mattress was so distorted. Years of paint on the peep hole. Never again!

• Initial Complaint

  10/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  October 6th I proceeded to check in to my hotel. Given room 118 which when I opened the door smelled of cat spray and cigarettes. Went and requested another room. They proceeded to show me 8 different rooms and none should be allowed to be rented for health reasons. The cleanliness of these rooms are not exceptable to be listed on priceline. I let the front desk know about each room with the mold on shower curtains and plaster falling from ceilings that this would not be acceptable. I then went to ******* *** ******* to rent a room for my weeks vacation. When I called priceline for a refund I was told I would be refunded for everything but 2 days. I find this unacceptable. If their facility was as advertised on priceline I would have not been put out to find other accommodations. I was refunded for all but yhe 2 days and want my 2 days refunded. I did not use their services and never would at the level they are being run at. Please send the health department to this facility to see for yourself. I am not a complainer but this needs to be addressed. Thank you for your time on this matter.

  Business response

  10/12/2022

  Dear BBB, 

  We greatly apologize for the inconvenience the guest had with their stay here at Days Inn. We strive to make sure we can meet all guest needs at our property. When the guest checked in they were unhappy with the room. We then offered two different rooms for them to check into, from then we were told they would just take first room but was not going to stay for the whole stay. I spoke with Priceline the next day and they told me the guest was still at the hotel but they wanted to leave and be refunded for the rest of stay. We then checked guest out and only charged for the days we were told by Priceline that the guest had stayed. We refunded the virtual card 302.80 on 10/7/2022. If we were wrong with calculation of stay the guest could have called us personally and we could have tried to fix issue. We just went by what the booking company told us since the guest never called. Our hotel is under renovation but our rooms still match what is advertised on the booking sites. We greatly apologize again for any inconvenience this has caused our guest.

  Customer response

  10/13/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,

  I did not stay at all at this location my daughter and I went over to ******* *** ******* and stayed there for the entire week. Sorry was traveling and unable to respond earlier. I am due a refund for the 2 days that I have not been refunded for please and thank you ?? 

  
  ******* ********

  Business response

  11/01/2022

  [BBB transcription via phone call with the business]

   

  The business stated the consumer was refunded all monies except the 2 days that the consumer stayed at the hotel. The consumer signed papers regarding their stay. No additional refund will be rendered.  

• Initial Complaint

  08/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I had a family emergency in ******** and had to travel from ********. I made a reservation with the Days Inn & Suites listed in the complaint (confirmation# *************) In booking my reservation I had requested 2 very important items. 1) I must have easy access to a ground-level unit due to being handicapped. 2) Must be a NON-SMOKING room. My reservation was from July 6, thru July 8th, 2022. Upon checking in I spoke to ***** the manager and I find out they gave me a second-floor room and I informed ***** about my request and was told that's all they had available. After an 8-hour car ride to the hotel, I just needed to lay down. I went to the room and opened the door and the room stunk like cigarette smoke! I moved all my stuff back to my car down the stairs and proceeded to the front counter. I informed ***** as to the smell in the room and he told me housekeeping should have sprayed that room with an odor neutralizer, and I asked "Don't you offer NON-SMOKING rooms as I requested?" I did not get an answer...***** gave me a key to another room on the second floor next to the one I was already in. The room key would not open the door, so back down to the front counter I went. ***** proceeded to give me another key to a third room on the second floor and that room smelled worse than the first one. At that point, I was done and my body could not physically take any more stairs. ***** told me he would issue a refund to my credit card and I would see it back in 3 to 4 days. I have called 3 times to the hotel and been given the runaround. I have asked to speak to the general manager whose name is **** but is always busy when I call. The girl who has been taking my calls has been rude and acted like I have been bothering her. Finally, last week they told me they were only going to issue me a one-day refund which I have gotten. But I am on a fixed social security income of $1,390.00 a month and handi-capped. I deserve a total refund!!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩