ComplaintsforAsplundh Tree Expert Company
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Complaint Details
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Initial Complaint
09/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
2 men parked in front of my house for2days they worked for an hour on day 2. They cut two 6 branches on a chery tree and one branch on a pair tree left the branches in my yard and ditch they had a chipper but didnt use it they were supposed to do more on the pair tree to make way for consumers to run a line but they had a attitude about the job then left the mess and the job no follow up by a supervisorBusiness response
10/02/2023
The supervisor for Asplundh will contact the customer and to get more informationInitial Complaint
07/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
One of the Asplundh trucks out of Kansas City was traveling north bound on 71 and something came off their truck and busted out my windshield around **** am to **** am on 07/21/2022. There was a phone number on that truck ************. We spoke with a man names *********************** who stated his boss told him unless we can prove it, they will not pay for my windshield even though there tracking devise showed their vehicle in the location at the time of the incident. He further stated that the truck had nothing on it. This is outrageous at best. I have not car now because the windshield is damages beyond repair. This even went as far as to say well we sell our trucks with the phone number and logos on them, passing the buck. If my windshield is not replaced, I have full intention on hiring lawyer and I will go for more than the windshield. This is about principle. Take responsibility. The truck was moving so fast after the windshield was broke, we had to stop and could not even catch up with this truck. The fact that they admit the truck was in the area, admitted that that was their phone number on the truck. This man just kept blaming his boss, saying Ya they tracked the truck there, but it had nothing on it, not sure what more they need. They are liable and I want a resolution immediately,Business response
07/22/2022
TO Whom it may concern,
I understand that you may or may not have a legitimate claim here, but I myself do not have any operations in ******. I work out of ********, I suggest that you try and contact the local office in your area or contact the home office in ************. They will be able to get you in touch with the right Manager that is over this operation.
Thank you,
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.