ComplaintsforFlint Memorial Park Cemetery
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
May of 2022 my mother passed away, Funeral for ************************* was held on 05/28/2022. Mom and dad purchased land and headstone in **** for burial. At the time of mom's death everything had been paid for - for years. Upon mom passing and being buried I was informed headstone was on the property, staff was just waiting on mom's end date script to come in. Around early part of July I was informed that end date was in and headstone would be placed. By the end of September as headstone was never placed and upon my inquiry I was informed that the headstone burned up in a fire on the property and that a new headstone would now have to be ordered. I was informed that it would take 12 to 16 weeks for a new headstone to arrive and told that it would now be spring of 2023 for the headstone to be placed as winter months are approaching and the ground would be frozen. After being given the runaround to speak with property management, I finally was successful in speaking with ************** on 10/4/2022. ***** seemed very unaware of what had occurred at the property but was prompt in looking into the matter to respond. Upon responding he was very apologetic and encouraged me to order a keepsake to keep at the grave site. He also stated he would place a graveside wreath free of my charge at the graveside as well. ***** stated that it would be about 3 weeks for delivery of keep sake and wreath. As of today, 11/29/22 and upon my visit to the cemetery, there is still nothing. This is not supposed to be this way. 6mos. after the fact still grieving with no closure or resolution. It feels as if they haven't been paid when in fact they have. I have nothing to mark where my mother is and can now barely find her. The office has not offered any information on any delays neither have they been informative at all not even at the time of the fire. I have had two sets of cousins come from out of town to visit. And there is nothing. How embarrassing and painful?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.