ComplaintsforMuffler Man
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Complaint Details
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Initial Complaint
04/13/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Well I paid them to install a converter come to find out they kept sticking on the aftermarket it did not work he refunded me most of the money that I paid him but by law apparently he was supposed to give me back the original converter but now he's saying there was a core charge but according to other mechanics that's that's not true I'm starting to think the same thing because if that was the case he would have charged me more than almost $900 to do the job. I think he should be forced to pay me another four to $500 for the original converter he took offBusiness response
04/24/2023
Customer was given a quote and approve an Aftermarket Direct Replacement Catalytic Converter. Work was completed and th customer paid and took his vehicle. A few days later, he returned with a Converter Code, we exchanged part under the assumption the part was defective - with additional charges. Customer returned again for the same problem. We offered to upgrade the Converter with a Genuine ** Catalytic Converter and he would only be responsible for the difference in cost of the ** Catalytic Converter. He did not want to do that, so a full refund was given to him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.