ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
12/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Trying to cancel my account. No communication from Planet Fitness. Went in to facility today and tried to cancel and they kept giving me different account balances. They informed me that my account was suspended in April, yet they continued to charge me monthly ($10) as well as a recent yearly charge ($49). My biggest complaint is that Planet Fitness did not try to inform me at all. All they said was that they did not have my contact information. I don't understand, when I go to my Planet Fitness app, all my contact information is there. I tried to contact the corporate offices and was told that they don't get involved in local club billing issues. I feel that they take advantage of us senior citizens. I would like the BBB to help me.sincerely,*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.