ComplaintsforRow House
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I started my membership at row house *************** ** in the beginning of Sept 2023. I signed up for a membership and went to one class. I was quite excited until I had to schedule a surgery so i subsequently had to place my membership on hold which was fine at the time. When i had to schedule my second surgery i called and left a message and left a message on the website requesting a cancelation of my membership. I called multiple times on multiple dates and even left messages on their website requesting a cancelation of my membership. My requests continued to be unanswered. Today 12/12/23 is the first time I have received any correspondence with this facility and it was just a notification that my membership was frozen. I WANT IT CANCELED! this must be how they scam people to get their money when they forget to cancel a membership. This is so unbelievably unacceptable I can't believe they are still in business
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.