ComplaintsforHoliday Inn Express & Suites Detroit North - Roseville, an IHG Hotel
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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My daughter had a volleyball tournament in Detroit ******** the weekend of January 16 and 17th. We stayed at the Holiday Inn express in Roseville for the weekend. We left early on Sunday morning the 17th on our way home, I realize that we had left two pairs of swim trunks in the closet. I immediately called the hotel and asked them if they could mail them to me. The employee told me no that they cannot do that and I asked to talk to a manager, she said there was no manager there. She had told me to call back the next day. I called back the next day I spoke to *************** the general manager. He told me he would send me a link to fill out for the missing items. I tried filling out the link for the missing items and the link was not working. I tried calling back and was not able to talk to anybody. I have sent an email and had ****** responded back saying she would looking into it. I have not had any response back. Ive tried multiple times emailing and calling with no response. I have tried different times calling aa well. Every time I call they are either in a meeting,not there or cant come to the phone. This has been going on for weeks now. I contacted the guest relations. They said theyre not able to help because its an independently owned hotel. She sent me the link again for the missing items and at that time I was able to fill it out. It has been a week now since I filled it out. I have not heard no response. I have tried calling them today I was on hold for over an hour and a half. I was told that **** would call me back at 4 oclock. I have not received a phone call. I am just wanting my two pair of swim trunks that we left. One pair was my husbands black believe a size medium or large and the other one is my sons size 14/16 blue green has sharks on it and hes nine years old. My daughter does travel volleyball and my son is left without his swim trunks when we go to the hotels, this is very disappointing.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.