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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Service was to clear a lower level drain in the bathtub. After the plumber did his work we gave our kids a bath. The water would not drain. Motor city plumbing would not fix the issue. They said there was no guarantee on their work.
Business response
09/19/2023
We have resolved this issue with our customer. On 8/4/2023 we sent out a tecnician for a backed up bath tub drain. Our tecnician cabled the drain open. On 9/1/2023 the customer was scheduled for a tecnician to come back out due to the bath tub drain backing up still. Upon the second trip out to the home there must have been a miscommunication between the customer and the technician in regards to if the work was under warranty. The customer did not contact our office in regards to this matter. We only became aware of the issue after a yelp review was posted. I contacted the customer immediately and set a appointment to send a technician out to recable the drain open and fix the problem. I did follow up with Mr. ******** after to ensure that his problem with the drain was solved and that he was happy with the service. ******************** stated his drain problem had been solved and he was happy with the technician that was sent to him. We strive to provide the best service possible for our customers.Customer response
09/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has performed the action and this complaint has been resolved.
Regards,
*****************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.