2 Customer Reviews
Review from Zee S
1 star09/23/2024
This company is by far the worst company to ever get images done at. She had asked me to pay 540 for my images when I have insurance and my insurance deductible wasnt even that high. She had my script in her hand and the script strictly stated I needed CT and X-rays done. When I was in my most vulnerable state on that ct bed half undressed she had the audacity to ask me oh did you still want to get your X-ray done, I didnt notice you needed those done as well like no honey, Im here to dance in front you and leave. Like why else would I go then. Then she had the nerve to ask me to pay an additional 60 dollars. Resulting me to pay 600 in total that day. Then the radiologist also told me ommmmg youre so young to be going through this why are you going through this- why do you stand like that. Why is your posture like that. blah blah blah. Im not going in seeking advice or to be judged or treatment. I just wanted to go in get my imagining done and leave. I went back to the front and filed a complaint against the radiologist and the girl in the front that took additional payment. Then I finally got my EOB in the mail from insurance and my bill was only supposed to be 163. And now Im struggling to get my money back. This place is by far the worst place to ever go. Disrespectful and thieves that dont even play by the books. Nasty service and rude people. NEVER AGAIN
Basha Diagnostics, P.C. Response
09/26/2024
September 26, 2024
Re: *** ***
Dear Better Business Bureau representative:
Basha Diagnostics takes patient healthcare seriously.
We cant find this name in our system.
Pleases provide full name and date of birth of the patient.
We need this information to be able to review his/her file and to respond to the complaint.
Thank you,
Basha Diagnostics, P.C.Review from Co M
1 star03/15/2022
Basha Diagnostics has the worst front desk help I have ever experienced at a medical office. At both the **************** location and the Royal Oak location. I was there for a stress test of all things! They treated me like I was an idiot. I called my insurance ahead and Basha's billing department, (who was nice), to verify ahead of my costs. The blonde older lady at **************** said I was wrong and was I sure I called the right number. Seriously! She proceeded to yell at me and tell me i was wrong and she didn't know what I did and that i should look at her screen. She would not stop badgering me. So I collected myself and called.to make an appt at Royal Oak location. There's no way I would be treated poorly at both locations! Well it happened, a very rude young woman with long blondish hair treated me just as horribly! She was put out that whoever wrote my appt up didn't verify the insurance. She was pursing hair lips and snarky. She called my insurance, ripped on the person who was on the other line while on hold and everyone could hear her calling the person stupid and various other rude comments. If this is how they do business, I'm surprised they are in business. I'm done with Basha! I can't believe you go in for a stress test and they stress you out! Our medical system is broken!
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