ComplaintsforSwank - A Posh Boutique

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered from them on March 18th and I still have not gotten my order. This company uses black girls on social media to sell their products and Tubi actresses and it is not a legit company. I have taken a picture where the page says my order has not been fulfilled and when I called and spoke to a rep she blamed it on FED-EX, the same complaint as one of the girls in the review. This company is bogus. I would just like my money back at this point. Who owns this company? They are doing bad business. I believe that they post this stuff you think it's legit, however, it is not. I am requesting a phone call or my money back. You cannot trust anybody nowadays. Everything is a scam. I am not paying a restocking fee or anything else. The order has not even gone out yet. The child on the phone told me I am waiting for a tracking number from FED-EX then the order will go out.

  Business response

  03/27/2024

  Dear BBB, 
  I am writing to address the customer complaint that has been brought to your attention, which pertains to an order placed with our company.
  The customer placed an order# ******* with us on March 18, 2024, with our standard shipping policy indicating 1-3 days for processing and 2-4 days for shipping. We duly acknowledge that the order was shipped on Tuesday, March 26th, within the specified timeframe.
  It has come to our attention that the customer reached out to our company during the shipping period seeking clarification on the status of their order. Upon contact, our team reiterated the processing duration to the customer. However, we understand and regret any inconvenience caused due to the delay.
  In response to the filed complaint, we have promptly communicated with the customer via phone to express our apologies for any inconvenience experienced. Additionally, we have taken immediate action to address the customer's request. The order, shipped via ***** with tracking number ************, is being rerouted back to our processing facility as per the customer's request for a refund.
  I am pleased to inform you that a refund in the amount of $162.97 has been processed. This refund has been initiated to the customer's original method of payment, a **** card ending in 9174.
  We strive to maintain the highest standards of customer satisfaction and regret any deviation from the expected service levels. Rest assured, we are implementing measures to prevent such occurrences in the future.
  Should you require any further information or assistance regarding this matter, please feel free to contact me directly at [Your Contact Information].
  Thank you for your attention to this matter.
  Sincerely,

  Customer response

  03/27/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I never requested my money back. Swankaposh was determined to give me my money back due to the fact that I had made the complaint to the Better Business Bureau. She was also determined to advise me that they were a black owned company which is fine which is why I supported Swank but don't lie on me. Prior to making the complaint this company customer service reps had no information for me. At one point the rep left me on hold for 25 minutes and never came back to the phone. The owner calls me today on 3/27/24 and says to me being that I made the complaint they were refunding my money. That's fine, however, don't lie on me and say I REQUESTED MY MONEY BACK. When I spoke to ******* on 3/26/24, she asked me to hold out 1 more day and I did. I received the email this morning, Yes, I made a complaint, and I will do it again with another company if you play around with the service. As a company you need to do your research and see how the staff handles issues regarding orders. No one had answers for me, then they go and note the account like they handled the situation. The only rep that handled the situation was the one I spoke to on 3/26/24. Then the woman called me and said I said Swank has children working for them. That was not me that was another complaint through the Better Business Bureau from another customer. I really don't care that they are returning my money but don't lie on me and in the future word of advice act like a customer and see how the call center handles calls then talk to me.
  
  Regards,
  
  *****************************

  Business response

  03/29/2024

  Hello,
  
  I am writing in response to the recent communication regarding the BBB claim filed by *****************************.
  In alignment with our commitment to customer satisfaction, we promptly addressed the concerns raised in the initial customer complaint. We contacted **************** to discuss the matter and issued a full refund as requested. Additionally, we offered our sincere apologies for any inconvenience caused by the delayed shipment.
  Furthermore, I can confirm that **************** had a productive conversation with our customer service manager, and the order has been successfully closed on our end.
  We take all customer feedback seriously and strive to resolve any issues in a timely and satisfactory manner.

  
  Thank you for your attention to this matter.

  
  Best regards,

• Initial Complaint

  12/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  i purchased items from swank a posh that totaled about ****** dollars and it was never delivered to my home .order # ******. i contacted them via email it was told to me they would put in a claim with ***** it would take 14 days i waited 14 days nothing no resolution. request #******. i reached out to them and was told fed ex never responded i put in a claim and was given an answer in 24hrs that yes the package was delivered to the wrong address. i have sent them multiple emails with no avail. i would like my money back fed ex tracking # ************

• Initial Complaint

  05/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am of short stature and I clicked on a link for cargo pants. I got my order on Tuesday, May 16th, and none of the pants fit They all hit the ground. I started calling the company on Wednesday and **** told me a manager would call me and a manager never did. I called back today and spoke to *****, apparently they are trained to give the same scenario to every customer. I on the other hand do not intend to shop there again. I spent $537.37 and they are insisting on giving me a gift certificate. I need my money back. I will never shop there again. Oh they are dragging me out so I miss the 14 day return window , which initiates a gift certificate I can not use and do not want.

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid for 2day shipping and Im getting the order a week later I want my shipping fee refunded

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed order for 3 pair of jeans and ***** is showing it was delivered to my front door on on 1/9 to my side door. When I went to retrieve the package it was no where to be found. I waited a few days hoping it would should some and made sure to keep looking/checking with neighbors. After having no luck, I reached out to the company for help with a refund. They told me theyll file a claim with a ***** and I again was patient waiting to hear back. Still no package on-hand I reached out again 1/19 again to ask for an update, and I was then told a manager will be in touch. Followed up multiple times since and nobody has followed up with me although Ive paid for items I didnt get. Not even an exchange was offered. Terrible customer service. Not everybody has money to blow on items they didnt get, will be disputing with my bank.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Orders ****** and ******. ***** didn't deliver to me. They delivered my package somewhere besides my home. The proof of delivery photo doesn't show my front door. It actually doesn't show any front. The package was delivered to a trash can on the ground. ***** asked me to submit a picture of my front door. I did that and immediately ***** stated my package wasn't delivered to me. The photo says it was delivered to my front door. The photo clearly shows the package on the ground not my front door. My shipper opened a claim after ***** denied my claim. Swank has the proof that the package wasn't delivered to me and its been over 2 months and Swank won't give me my refund. ***** won't give me any information on the claim. ***** mis delivered my package but won't communicate with me. Swank has been telling me the same story for over 2 months. I need this resolved immediately. Swank has never contacted me to resolve this matter directly. Just keep running me in circles. I just want my refund in full returned. ***** claim number ******** These 3 ***** Managers have agreed that my package wasn't delivered to me. However, ***** claims hasn't approved my claim. *************************, ******, and *****. Proof of delivery photo and my front door photo is attached.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I been spending a lot of money with this business its been very poorly with shipping items out and never has a resolution i done spend thousands of dollars when I dont like something that the company advertised you have to spend more money to send items back never send the items out between 1-3 business days its always more like 2 weeks Im getting h tired of the bad business

• Initial Complaint

  12/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  11/25/2022 date of purchase, the amount $51.82 Order number ****** ***** tracking number ************ Contacted the company by email about the item being way to big, on the site they have a size chart that they tell us we can use to figure out what size we would be in their clothes. The size chart told be a 1X when I got the item it is wayyyy to big, I contacted them for a exchange and that is where am being told I need to spend **** to send it back to them and another **** to get the item shipped back to me. I told them that their site does not state that so I am paying 30 dollars in total for one item that was sized wrong because of their business site.I asked for a refund when was told I will only get a credit and still will have to pay to return it to them, which again is not on their web site.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩