Customer ReviewsforSwank - A Posh Boutique

I ordered an item from this company months ago which I never received but I paid for it. I reached out to them and was told my size was out of stock but will be mailed to me as soon as my size was back in stock. I have not received any order and it has been over 5 months now an no one is responding to my emails. They still have my money.

Hello ******,Thank you for taking the time to share your feedback with us on the BBB website.Please reach out to our **************** team at ******************************************** at your earliest convenience. We are eager to resolve any issues, as the situation you described does not reflect our company's policies or standards.We look forward to hearing from you and ensuring your satisfaction.Best regards,Swank Support

They are double charging shipping fees. When you purchase an item and you want to return it for whatever reasons, they charge shipping fee to return just as well a shipping fee to send the item to you. I understand they give you a e-gift card. Which is ok. Worst customer service. I asked for a supervisor I was told they have to call me back. Every time I called it was the same young lady answering the phone. Im finish with them. Worst company ever.

Hello Detonia,Thank you for taking the time to share your feedback.We are sorry to hear about your experience and would like to address your concerns as promptly as possible. Please reach out to our **************** team at ******************************************** at your earliest convenience. We look forward to hearing from you and ensuring your satisfaction.Best regards,

I ordered something from the most recent 70% sale. I ordered my size just to find out that my original size ran out after I pressed checkout. Called customer service just for them to tell me that its my fault for ordering the wrong size. I NEVER had this issue. I ordered here a few times and usually would get a notification. It never gave me that message stating it was out of stock so now Im just out of what I wanted. Im sure my size is gone. I feel she couldve checked sizes to be sure and now Im livid. Im not sure if I would order again because who knows what other technicalities would happen. Who knows if what I see on the app is accurate. Im super disappointed. Theres so many things that could have happened and I feel like customer service is not enough. Tech support is an issue and needs to be addressed. I had this same issue with ********** and now yall. Great job Swank.

Hello *******, We're sorry to hear that you've encountered an issue and would like to help resolve it promptly. Please contact our *************************** at ********************************************* We are more than happy to assist you and ensure that your concerns are addressed to your satisfaction.Looking forward to assisting you.Best regards,

Im being charged $66.11 for a purchase I never received. On July 18,2023 I made a purchase from Swank through a third party. Swank a Posh said that the purchase will take 3 days to process not including weekends. On July 20, 2023 I received a email from Swank that my package was out for delivery by Fed Ex. I live in a ******** building. I was not aware prior to July 20,2023 my package was shipped or anything just straight out for delivery on the day expected to be delivered. I watched and looked out for my package and waited to see ***** but no one ever showed, left a notice or even ring a doorbell. On August 3 I get a email from Swank stating that my package was returned back to the merchant because of my address and if I wanted the items it would be an additional $11.99 to receive and if I didnt itll be a 20% restocking fee. Prior to my purchase I never seen this information before I completed my transaction and now Im being extorted. Swank said that I had 48 hours to respond to the message which was coming into the weekend. I tells Swank I want a refund and to send it back to my original pay method as I sent it to them. Swank said my original refund went from $66.11 to now approximately $42 and I will not be getting a refund, I will be getting a gift card. I never received a gift card and ** being billed from a third party for $66.11 for something I never received. This Company uses different platforms to extort people out of their money. Dont buy from them.

Hello, The customer placed an order with our company via a social media platform. At the time of order entry the customer added the incorrect shipping address which resulted in ***** not being able to deliver the package. As part of the Swank A Posh return to sender policy it is the customers responsibility to pay a reshipping fee if the incorrect shipping address is added to the order. If the fee is not paid within 72 hours not including the weekend the inventory is returned to stock and a Gift Card is issued minus a 20% restocking fee.