ComplaintsforThermoPro Heating And Cooling
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I had work done with ThermoPro previously with no issues, New AC unit and Hot Water tank. I reached out on April 12th about a quote for a new AC unit for my upstairs and a tune up on current unit. He came out on April 13th and did the tune up for $90 but wasn't completed and did the quote for AC. I reached out on April 25th I would like to do the work, and had scheduled for 2 weeks out. I was told I needed $2500 up front and remaining $1500 upon completion. I gave him $2200 cash after going back and forth about that. Work was pushed out until the May 6th because of money needed upfront which wasn't disclosed initially. Then was told AC didn't come in, and then May 13th text about when they were planning work and got they are busy and then didn't really hear back.Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Took the cash and never did the workInitial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Pool heater was not working. I called Thermopro for service. *** **** came out on 5.24.2022, said needed parts & I had to pay upfront $499 + tax using Venmo. I paid $539 to him with Venmo. In early June he said he had the parts to fix heater. I contacted him multiple ***es to come back to fix it & he kept making excuses & wouldn’t come. I asked for the parts I’d paid for he wouldn’t provide them. There were numerous texts but he wouldn’t give me parts or fix heater. Then after 2-3 months he said he was going to order the parts & have them shipped to my house, this was 8.9.2022 & still no parts have arrived. I asked for shipping & tracking & nothing provided. The last 2 contacts I made since 8.9 he has not responded to. I have all of the texts still on my phone too. It is obvious I have been ripped off & this all started 5.24.2022, now we’ll over 4 months after I paid $539 I still haven’t received the parts to fix the heater. I have asked several ***es for the money back or the part but have received neither.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.