ComplaintsforPAYPROTEC
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Complaint Details
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Initial Complaint
12/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 11/27/2022 I received a call stating that she was calling from our credit card processing company saying that we were overcharged on our fees and were due a refund. I fell in and agreed thinking she represented our current credit card processing company (which btw we are completely happy with.) This was misleading and dishonest in my opinion, and asked that any further contact with us be ceased!Initial Complaint
11/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This Credit *********************** is misleading if not illegal. We were called by a person name ***** posing and an employee of **********. Phone *****************************. As owners of our business both owners were on speaker phone with *****. ***** was not an employee of PayPro Tec but from another company called ChelleComm LLC. We found this out approximately 18 days later. Since signing an agreement and NOT A CONTRACT per ***** we could cancel at anytime with no termination fees. After calling 18 days straight we have been told you can not cancel agreement and if you do there will be a 1000$ fee. I was threatened with we recorded the conversation and I had already asked since day 1 for a transcript which is our right since being recorded but was told no. We want the agreement cancelled aka contract and for PayPro Tec to pay for return of machine. We were deceived from the charges to the actual agreement aka contract.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.