Customer ReviewsforBratcher Electric, Inc.

Dealing with Bratcher has been an unpleasant experience. I would not recommend that company for anything other than jail.Bratcher installed a 20 kw whole home generator at my house in 2012. The first time we have a power outage the generator didn't work. This company is either not very good at what they do or they have no pride in their work. Their customer service is lacking. To go with the generator I wanted regular service as well. Getting them to come out and provide that service has been a nightmare. At times, with no notice they just stop coming. Lately it can take weeks to get an appointment. On the latest appointment I paid them several hundred dollars to find out why my generator was revving. They came and looked at the generator and told me nothing was wrong. Then, weeks later when the power went out, I found it was *************. I question whether they did any work or review of the generator. I called them to complain. They are unable to send someone to review what I am told is an EXTREMELY serious problem for weeks. They didn't say, we can't help you. They said they would fit me in when they can. I am on their DO NOT ANSWER list. If I call with my regular phone number my call goes straight to voicemail. If I call from another phone they pick it up right away. That is their customer service. Poor technical work. Followed up by stone ******* and avoidance.

Very unhappy they installed a new whole house kohler generator that has never worked correctly . The service people say the kohler model was flawed from beginning. Kohler rep says bratcher didn okt do correct service repairs now with only 200 hours of use bratcher says not worth repairing. They go days without responding to service requests office says they are too busy. Between them and kohler neither cares about customer or prodict they **** and service