ComplaintsforAustin-Jordan Engines
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Complaint Details
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Initial Complaint
08/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were in need of a remanufactured engine for our 2011 ** Passet. The head gasket went on the original engine in March. Had towed in first week of April and rebuild was done in about a week. We paid, got warranty to cover engine and told it was for 3 years and unlimited mileage.Have had an oil leak ever since though. Initial two trips were replacement parts, weeks of waiting, but still leaked after. Have had back many times and then to a professional up north because ************************* stated the transmission oil was leaking. After review by the other mechanic we found it in fact was an oil leak. Drove back for them to repair. I called 2 weeks ago asking what the leak was and told part wasn't installed in rebuild, and we have to pay for it and the labor. Gave them the okay even though it seems it should be covered under the warranty agreement. We have been waiting now over 6 weeks with our latest return here and ** still in the shop with no callback on a simple part. We have added ***** or so miles on the rebuild and operated the vehicle for little time since April. That mileage on the ** by the way comes solely from driving the vehicle from home to this shop. It is a good vehicle and should not take so long to repair. Was told they can fix the leak but still waiting ... what is the hold up and what does it take to care for your customer. Awaiting response ... and assurance the vehicle is under safe operationInitial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had Austin Jordan rebuild my engine for me which came with a warranty. My engine ended up going bad and I returned the car November 1st of 2021. They told me my car and problem would be fixed before December! They gave me no loner vehicle or anything and it has been costing me out of pocket since then to get ro work and appointments and everything else. It's now about to be February and they still haven't done what they told me they would do and fixed my vehicle. They've told me they'd have it done before snow came then it was the second week of January. I still don't have my car and here it is January 26th. Please help me get problem resolved? Thanks
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.