Customer ReviewsforDSquared Building

************,

We are certainly sorry to hear your view of the experience with ********* and our company.   I did reach out to you by phone today and was unsuccessful in connecting. We document all that we do here at our company through signatures and photos along with timestamped communcations.  We have extensive documentation of your request that we do complete all of the repairs, many covered through your insurance policy.  There were discontinued material procurement issues that contributed to the delay of your project, once you were able to decide on a different fascia style, it resolved the issue.  The additional door replacement was your request to us through a signed change order.  Due to the rot of the existing door in place there are labor and material costs that are unknown prior to the change order signing which was indicated to you through email and text messages.  We are homeowners as well and realize that the rising cost of inflation and increased labor costs fall onto the consumer, thereby causing frustration as the expenses come in and the bills have to be paid.  

As also shared on the ****** review you left here is the same response.

**************, I have reviewed all of our client profiles and you aren't listed within our company as someone we have worked with on a property. If you are located within the association of the property in **********, we see how you could believe that it is the contractor that is delaying the project. However it is a very time consuming process for the association to work with the individuals that were actually affected by the fire, in addition to working with the insurance companies and utlimately down to us as contractor to complete timely trades. We will continue as we have to provide quality craftsmanship. We encourage you to speak to your association regarding the timeframe it has taken to get to where we are today.