ComplaintsforPark-N-Go
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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A little over two weeks ago on 4/2/2023 my wife and 17 year old daughter were stuck for over two hours from midnight to after 2 am at the *************** The ********** had parked someone behind there car and the double parked car had a battery issue. The employees of ********** were not trained to deal with this situation, could not jump the car, did not have a jump pack, and it took over 2 hours. They arrived at the ********** at approximately midnight, and were not able to leave until after 2 AM, when my wife finally had to threaten to call a towing service. My wife was very upset, was given ************************************* card and told to call him/discuss the situation. I have repeatably reached out to *********************************, the General Manager with no reply. While I can understand as a business with limited space double parking may make sense, but leaving two women to sit in a dark parking lot in *********** is not acceptable so this company can have higher profits.Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My family used ********** for the first time from 3/17/22 - 3/24/22. We had made a reservation and they didn't have any spots available when we arrived, so they informed us that we would need to use their valet service so they would be moving our vehicle around. Upon return from our trip, we noticed damage to our vehicle. In talking to Park N Go, they said they have a process for handling this and the manager, ***, would be in contact. I tried leaving him a voicemail, but his voicemail was full. I called back 3 more times to try and reach him and each time, he wasn't available and they said they would pass along my name and phone number. I was given his e-mail address and e-mailed him with zero response as well. We are now going on 3 weeks since my vehicle was damaged and I have still received no response from anyone there.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.