2 Customer Reviews
Review from Robin L
1 star10/27/2023
This company does NOT give good service. They place orders for highly necessary equipment such as wheelchairs incorrectly and then you must wait months for them to get it correct and even longer for them to deliver it to you. They cancel deliveries on the same day without notice- this happened three times with me. Do yourself a favor and go anywhere but this company.Review from Adam W
1 star05/08/2023
Trying to find a replacement nasal pillow a CPAP machine, my wife contacted Reliable Medical Supply and they said they needed the prescription for the ***** Sent that in and then they wanted the results of the sleep study and a record for the previous order. They kept saying this information was needed for insurance even though I said I was paying out of pocket. At any rate, all this info is not needed - I just ordered nasal pillows online from a different vendor without needing to provide any documentation. While the main base unit does require a prescription, the accessories and consumables like filters, hoses, masks, and power adapters do not. I suspect they are just trying to build their private database of potential customers for marketing purposes which would be a sneaky way around HIPAA.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.