Customer ReviewsforTruStone Financial

They have made more mistakes on our account by putting money in to the wrong accounts. We are leaving that bank to one that knows what there doing with my accounts . GOOD BY.... 1.29 RATED

I have been banking with Trustone for a number of years, eight for certain, possibly longer. It is the same process, WITHOUT FAIL. There has not been a single time I have visited a Trustone and witnessed or experienced different operations. I have utilized a number of Trustone locations, all are great, but I do prefer to frequent one in particular and that is the ******************. I consider this my "Home" store seeing as it is where all (nine I believe?) of my accounts were established. ************, *****! My goodness, I tell you, this woman ceases to amaze me! I, like anyone, need loans and lines of credit... checking and savings accounts... life insurance and bonds... And yes, I have all of these accounts with ********************! There have been a number of times I feel I need a bit of financial guidance-establishing short and long term financial goals. Mortgages, vehicles, boats, home improvements, marriage, children, divorce... you name it- sometimes I don't want to adult! Very recently, I had too many unexpected and high priority items present themselves. Some of these were easy to navigate, others quite difficult. Some so difficult and stressful it was debilitating. Personal banker? Who needs a personal banker? Surely those are only sought out by someone much wealthier than I? I seriously had no idea what I had missed out on my entire grown up life until the day I stepped into There isnt a chance anyone who has had the pleasure of working with ***** could, or would say different. Unless, of course, they simply added to all of the amazing qualities Ive already whole heartedly listed, right here, in this novel of a review. Dont take my word for it, though. You certainly need to see for yourself. I promise you wont regret it, and you will never want to seek out another banker again.Gratefully and Respectfully,*****************************, **

Terrible credit union. I had over 1600 of fraudulent ACH withdrawals and they continued to not freeze my account and they would not deny the charges. I ended up with $600 in bank fees. On top of everything they wiped out my savings account and refused to give me my $1500 paycheck. I am still in the middle of getting everything settled, they keep blowing me off and wont talk tome about anything when I go into the branch. At this point I am considering getting a lawyer.

Do not bank here. TruStone Financial is a merger between Firefly and Teachers Federal Credit Union. Firefly was a excellent place to bank. I refinanced my mortgage with Firefly. Zero closing costs, great service and low rates. Before my loan officer left, he stated it was going to be a bad merger for the members. After the merger I have had nothing but bad experiences. One example I have to share... On two separate occasions I scheduled my mortgage payment using Trustones online banking transferring my mortgage payment from my other bank. They pulled double payments out each time. The second time resulted in 8 NSF charges and Trustone wouldn't reimburse me for the over draft fees even after my other bank wrote them a letter stating that Trustone was responsible for the requests. Trustone said that I must have clicked on it twice and that it was my fault. In the end my, regular Bank (*********** Federal Credit Union) forgave the overdraft fees even though they were not responsible. A sign of a good bank.

I would give them 0 stars if I could. My ex-wife and I gave them multiple second chances and they continually failed. The first issue was when they cashed a $2,000+ check against our joint checking from someone sitting in the passenger seat of a drive through. They gave them the full amount without fully verifying the identity. The same people then went to ANOTHER trustone branch and did the same thing with another fraudulent check... They did nothing to help resolve even though it was their incompetence that led to our joint checking account to be fully drained by fraud and their tellers were 100% liable. The second issue was when we asked for my ex-wife to be removed from one of the accounts. They told us several times it was complete and yet she still gets statements. This last issue was when we fully took all our funds out of Trustone but still had accts open. A yearly membership renewed against the debit card which they paid. They called once stating the acct was negative and that was it. Literally that's it. No - hey if you don't get the balance positive in X days we will REPORT YOU, CLOSE YOUR ACCOUNT, REPORT TO CHEX, OH AND SEND TO COLLECTIONS.They sent -$45 to collections...Run away.

Incompetence at its finest. I had credit protection on a car loan I transferred to Firefly CU. Everything was fine until I had an health issue and needed to file a claim with the insurance company. For 18 MONTHS Is so-called employee. Refuse to return my phone calls. Or emails and would leave a message saying, have a nice day. Very ill and not working. I was forced to make payments for 18 months. Trustone merged with firefly. Now is the real joke. The car was current I made $420 PMTS for 5 Yrs. The car was totaled out & my ins co sent Trustone a ck for $14,800. They immediately removed my car payment history online kept he entire 18k+ Didn't tell me they received the check and didn't release the title. Without filing a schedule z they paid $250 To my credit card. I told the bank. I needed an accounting for how they could keep the entire amount. When the loan was only 17k to begin with And the manager at trustone told me it sounded like too much work. ?! OMG. He proceeded to call me every week and ask when I was going to make my credit card payment.? I made $25,200 in pmts on a $17,000 loan & they kept the ck for $18,400 when car was totaled. Ins thru them was supposed to make pmts for 18 mths. I did get some $$ from Ins but they are going out of their way to trash my credit, have collection agency harassing me and won't give me an accounting Of why they kept $$. TOO MUCH WORK. I couldn't return to work because my next broken IN 3 Places & have NO car + trashed my credit. They are CRIMINALS.

I filled out an auto loan application online, giving full disclosure of my Unemployment and my wife's financial income. We were approved and made an agreement with an auto dealer to buy a car. When I started looking for the money and getting a cashiers check, they told me that I was not approved any longer. After making agreements with this auto dealer and selling our other car Trustone renigged on their promise to borrow. This put us in a current hardship as we no longer have a vehicle due to the fact they told us we were approved and move forward to such. There is no accountability for Truestone financial. The manager at the Golden Valley location kept asking me if this company was legit. I believe their feelings got involved, and they decided not to give the money over what they thought to not be true. Feelings became fact over my bank account.

Once all my loans are paid off im LEAVING THIS BANK. I cannot stand what this bank did to me. When this bank was known as Firefly Credit Union, in February of 2018, I had opened an auto loan. The process was great, great customer service, I knew and fully understood my monthly car payment. Then as of 3 weeks ago, a forced CPI insurance of $1200 was added to my car loan. Apparently, the bank had assumed I didnt have auto insurance so they added their own (infact, I did, they have all the documentation). I went into the ********, ** branch, they looked at my loan saw the active insurance and they had no answers for me. I am currently STILL fighting this. I have never ever missed a car payment before until they did this to me because I signed up for automatic payments. I am humiliated, I am hurt, and I'm so disrespected. I am told now I have late fees, I have 3 extra car payments now on top of this I have to make at once because they didnt take it out with the forced insurance and they never notified me AT ALL. I TRUSTED these people with my money and my assests. Now, I cant afford my car because the minimum monthly payment went up from what I agreed to and it wasn't my choice. If i could give 0 stars, I would.

TruStone Financial Credit Union not a penny back yet and it’s been over a week I have called I have come in and been in your faces, you are inhumane, by the 28th which you claim is resolution day, you will have gotten my cell shut off, made me miss my vehicle payment insurance payment and have taken a full 2 WEEKS (**** your “business days” ** at this time frame) to give money back you Recognize as legit fraud. On top of I obviously can’t put gas in my vehicle or buy food or anything else me or my family may NEED. If you want a credit Union who doesn’t care about you at all, go here. As soon as I have access to the money to start a new account elsewhere I will be doing so (at this point they are holding that option hostage because it costs money to open an account which I don’t have because of them, at this point it’s their fault). They had to brag to me they caught someone else’s fraud at $0.37, this pisses me off more. They never even caught mine, I did! Multiple charges of $200 until the card declined all in one day, a week day at that… never have I ever sports bet especially online, obviously SUSPICIOUS. Told them they basically stole money a friend sent to help with unauthorized pulling from a money app and they offered no reconciliation for that either because in their eyes right now I owe them. They won’t even let you stop a direct deposit because you owe them.

Ridiculous customer service. Just spoke to a crazy woman who literally spoke jibberish to me, refused to assist in any way, and then proceeded to repeat I dont care, I dont care, I dont care, I dont care! Good thing she made that clear ~ I almost thought she cared! I asked for a supervisor - she hung up while still repeating I dont care!