ComplaintsforCCI Construction & Property Maintenance, Inc.
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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In August of 2021 my wife and I purchased a newly constructed home from CCI/******. There have been more than a few issues to date, I left a review listing those issues. My complaint concerns the shower/bath unit near the front door that has had 2 repairs made on it already and we have been waiting since February 2022 for a 3rd repair. The tub/shower is unusable in its current state. We have been told repeatedly that the resin needed to repair the tub was on order, but it hasnt arrived yet.still hasnt arrived after 4 months? We are tired of the run around and lack of attention that CCI/****** applies to its warranty process. We are demanding that the tub/shower unit be ripped out and replaced with one that isnt broken, cracked or in need of repair. We dont care what it will cost CCI to do this, we are fed up with the ***Business response
08/03/2022
The tub/shower is repaired to ******* approval and was completed on July 25th 2022. We apologize for how long it took to get repaired,due to the supply issue that has been happening. Thank you for your time and patience.Customer response
08/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, CCI did nothing to accomplish this. ******, the owner of CCI never followed up on the progress, never made contact to see what status the repair of the tub was, until this complaint was filed. Even then, he personally did not make contact. It was the plumbing company that installed the tub that reached out.
The repair happened only because I, the home owner, took this upon myself to get done. CCI & ****** did nothing to make this happen.
Peter
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.