Customer ReviewsforHOM Furniture, Inc.

I think we are be cohersed into not returning our chairs at any cost. We complained about the quality and feel of the chairs not being the same as the Demo chairs at the store within 24 hrs. A tech was sent and tried to amend a few issues 2 weeks later as scheduled by the service dept. Now 1 chair has a snag in the gliders travel - mechanical failure of some kind from the feel of it. and this is the chair no one sits in normally. Now we are told its past the 7 day return policy and the finger was squarly pointed at the Vendor by mangement. The store has no control? We will likely have to sell these chairs on Marketplace to recover something as we can not even return with the 40 percent restock fee. Shame on this Store

We thank our customer for their feedback an we apologize that they are frustrated with their special ordered chairs. Our service department is doing their best to work with you to resolve this issues. We always want to have a technician out to assess the issues so that we can get all the information we need to work with our customers. After reading the information on the account it appears the initial concern was corrected and now there is a new concern which is why we'd like our tech to look into this first. Our service department will follow up again after your tech visit. We thank you for your patience.

How many times must we have a technician out to fix these chairs? You state that the initial concern was corrected - it was never corrected as the technician could not fix the problems. All that could be fix was adding foam in the back of the chairs so you did not fall through the large gap in the back when you reclined the chair. As for the extreme hardness of the chairs I was told they needed "breaking them in" to make the cushions more comfortable to sit in. How do you make rock like chairs more comfortable so I can sit in them without causing pain and leaving bruises on my body. As I am disabled and sit in the chair all day so the softness of the chair and support is very important to me. So when I tried the chairs in the store they were what I was looking for that is why I purchased these chairs, If I could have chairs like the store demo chairs in my leather color I would be happy.

We bought 2 living room sets 3 years ago at Hom furniture in Rogers MN. The sales persons did a great job upselling the protection plans equalling about $1,000 with the promise that if we did not make a claim we would receive a full money refund after 3 years. Well, here we are 3 years later and come to find out that the "full money refund" is actually about a 20% refund in store credit equal to the portion of what would have been a "service charge" against the warranty. Thanks for the $200 worth of gift cards. False advertising and bad business practice. Don't promise what you won't deliver.

I received a letter for a one-week sale. The special was an enclosed $100 coupon which could be applied to any purchase over $799. PLUS, for any purchase over $499, they will PAY SALES TAX and give you free shipping. You can combine all three of these 'unprecedented' offers with any purchase of $799. I went in to the Wausau location to purchase the patio set I had my eyes on and was told the sales tax discount was already calculated into the sale price of the furniture. No where on the letter I received did it mention that, nor on their website. It would seem, based on their wording of the letter, the sales tax would not be calculated and added onto the selling price (the store would then back sales taxes off of the revenue when they file their sales tax report, which many companies do). I have previously purchased several items from them, but likely no more. In my opinion, this was very deceptive advertising. I did, however, give them two stars ONLY because of my satisfaction with them during my previous purchases.

Dear Customer,Thank you for your feedback. We apologize that you feel frustrated with our recent sale. Our promotion was "Somethin' for Nothin'" which said "7% off Sales Prices on $499 of more. Nothin' Down - Nothin' for Sales Tax* - Nothing' for Shipping1"The * next to the Nothin' for Sales Tax on our website is clickable and takes you to our disclaimer page on our website. ****************************************************** Here we give further explanationof:EVENTDISCOUNT OFFER*Individual "event" product prices will reflect the "event" price discount on the web for qualifying products. TOTAL PURCHASES that meet the "event" discount requirement are reflected in your shopping cart or on your invoice in the showroom. Regular Price is a reference point used internally at HOM Furniture to establish **** best pricing. HOM surveys competitive and full line furniture stores and standard industry practices to help assure that HOM Furniture is offering the very best pricing to its customers. Regular Price is a reference and products may not of been sold at our regular price. In the event there are pricing errors, we reserve the right to correct those errors and post disclaimers identifying the same. Additional "Event" discounts cannot be combined with other promotions. Exclusions and restrictions may apply, see below. See store or call customer service for details.We thank our customer for letting us know their feelings and we will consider their feedback when looking at future promotions.

Bought a $1500 king mattress set that is defective. The mattress became lumpy before first year. Technician took photos and apparently the tag, the tag that states it’s against the law to remove was removed and by doing this the mattress warranty was voided!!!! HOM refuses to support a return or exchange as a result, are you kidding?

Dear customer, we are sorry to hear you are frustrated with your recent experience. We have reviewed your service order and the body impression measurements the technician took were sent to the manufacturer who said they were with in normal use and therefore not deemed defective. Body impressions are very normal in mattresses as a mattress will conform slightly over time to your body, thus causing body impressions. Body impressions over a manufacturer specified amount are then deemed defective. At present the body impressions on your mattress are within normal range. Thank you for your understanding.