Business ProfileforThe Cozy Cottage

My experience with *************************** started out very positive. She recommended things that really captured the look I was going for in my new home. She asked for payment up front and I made the mistake of overlooking this and paid for some window treatments for two rooms. When I got the quote for some wallpaper I was completely taken back on the pricing. ******* said she would not upsell me on the prices of the wallpaper. I did some research and was able to find most of the wallpapers much cheaper. I also found an excellent wallpaper installer that was 75% cheaper than the quote from *******. So I told her I was going with the window treatments but not the wallpaper. She quickly responded to ask why and I was honest with the pricing was significantly higher. So I ordered soft touch ***** shades and paid in full on October 5th to be ready for a December 15th install. I was told 10 days for fabrication so thought this would be no problem. Communication was terrible after she had my money with excuses each time of why she took so long to get back. On the night before the treatments were to be installed ******* called to tell me the soft touch mechanism was recalled and the would be manual cords. Then proceeded to tell me they would not be ready for installation. This happened on December 14. She said approximately 10 days. On Jan 9 when I had not heard I started sending emails of which were never responded to. I sent text messages never responded to. I made phone calls never responded to. Finally on Feb 2 I received a text stating they were ready and a date of Feb 6 to install. The installer who had came and put up some temp shaded came completed the install a very nice young man. So I finally received my window treatments not exactly what I wanted and definitely a price much higher than I would have paid elsewhere. Very dishonest business practices.