ComplaintsforMcCarthy Auto World
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Bringing my **************** ultra car into McCarthy AUTO WORLD Buick and GMC dealership. I asked service manager *** to do diagnostic on my vehicle. Telling me the price would be $124.95 .I agreed to the price. I was told speed sensor was unplugged and was plugged back in to clear codes .And not telling me Tech unplug speed sensor. After I declined any further work to be done vehicle. Services un done not tell me telling me complete diagnostic of vehicle on check engine service light. There diagnostic uncomplete and wrong. I tested Speed sensor it was good. By tech unplugging speed codes returned on car P0502 and P1287, ****. By plugging Speed sensor in the speedometer would of work and repaired all other controls, cruise control. The service stability light comes on when there would be a short to your ABS System wheel bearing with there diagnostic machine would of told Tech be a short to service stability light to a bad wheel bearing sensor and which of would told Tech there was bad wheel bearing sensor. For doing this diagnostic the Tech has no way to preform diagnostic and would have to plug Speed sensor in perform. There was no reason of unplugging speed sensor. I would like a complete refund of $ ****** . Services un complete of agreement for diagnostic. I was given quote for replacing speed sensor it was between $380 to $400 sum thing like that with diagnostic and part. I bought speed sensor for $ ***** which there was nothing wrong with the sensor. There was bad wheel bearing left front driver side. Work done by dealership replace left axle which of cause the service stability light after work was done on. The axle left front of car wheel bearing had to be removed Which I found bad wheel bearing. I replace both wheel bearing on front repairing problems. Which finding speed sensor unplugged not be able to reset code on my car causing having to driving unsafe lost of power to engine and shifting on transmission no speedometer because tech disconnectingBusiness response
06/30/2022
We refunded $137.45 to ************** per his request.Customer response
07/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.