Customer ReviewsforAllegro Home Delivery

Contracted by ****** to install a dishwasher, they began the removal of the old dishwasher and then "discovered" additional items that needed replacement that were not covered by the install contract with ******. A air gap, which sells for $12.00 at *********** needed to be replaced for $100.00 which they wanted us to pay by scanning a QR code on their phone and an inlet hose for $50.00. When we told them to use the original parts and not to replace them they left leaving us with an uninstalled old dishwasher and no new dishwasher. After many hours on the phone we finally got them to send another installer and we agreed to pay the $100.00 for the $12 part and the new dishwasher is installed.. Allegro Home Delivery is a very dishonest business and I am deeply disappointed that *************** risking their good name and reputation by contracting with such a nefarious company. I had hoped that they vetted their subcontractors better than that.

We sincerely regret the negative experience you encountered during the dishwasher installation and appreciate the opportunity to address your concerns. Regarding the air gap replacement, we understand your frustration regarding the cost differential between the replacement part and its market price. Our discovery of the air gap's condition during the installation process was unforeseen, and we acknowledge that we should have communicated this earlier in the process. While an air gap *** be purchased for $12, our commitment centers on upholding industry standards and ensuring a professional installation that complies with legal requirements. The member can source their own plumber to install the air gap should they decide not to choose us. We offer this service as a convenience since were already there and can get the entire job completed during our visit. Our priority is to prevent any potential future damage or issues that *** arise from inadequate components. We deeply value our customers' safety and the integrity of their property, and our decision to replace the air gap was rooted in this commitment.Thank you for bringing this to our attention, and we hope to regain your trust in our commitment to providing quality service.

I ordered a Valencia Tuscany Home Theater chair which was shipped to *********** and Allegro was supposed to deliver it to our home in ************, ** (180 miles north). I received a notice from them saying it was "In Transit" on August 29th (2023) but wouldn't be delivered till the day after Labor Day (Tuesday September 5th). I took off from work that day but it was a NO SHOW. I called the **************** rep and he assured me it would arrive on Wednesday. Once again I took off from work and once again it was a NO SHOW. Then he promised delivery on Friday....same old, same old...NO SHOW. I was ready to dispute the charge but they pleaded with me to "give us one more chance." The delivery was set for yesterday, Wednesday the 13th for no later than NOON. Again, it was a NO SHOW but I got a call from Allegro saying, "It is out for delivery and should be there by no later than 5 p.m." I thought, "What do I have to lose by waiting 4 more hours." What I LOST was FOUR MORE HOURS, for it never showed up. I called Allegro and he said it was "lost in shipment." Then he called me back a few minutes later and said, "We heard from the truck driver that he delivered your chair at 3:15." That was an outright lie (by the truckdriver) and I told them so. Then I did what I should have done much sooner. I came to this BBB site to learn that others were experiencing the very same HORRENDOUS SERVICE as me.

We apologize for the inconvenience we caused. We maintained consistent communication with both our partner and you to ensure a timely delivery. Regrettably, our partner and assigned agent did not meet the high standards we set for our operations, resulting in a failure on our part to meet your expectations. We take responsibility for this as it is our job to manage our partner and agent network. The way this situation unfolded is not representative of our typical business conduct, nor is it reflective of our commitment to resolving any challenges that *** arise during the delivery process. We have escalated this issue with our partner to thoroughly investigate the breakdown in the delivery process. Once again, we genuinely apologize for the subpar delivery service you experienced with us.

Incredibly mismanaged company. I worked for them for two years, understanding that they were newer and still working through some kinks, but it's more than a few... Management is filled with close friends who are rarely competent, especially for the ****** deliveries. They lack proactivity and integrity, two incredibly important aspects of entrusting furniture or appliance deliveries into your home

We apologize for any negative feelings you had about our company. Circumstances beyond our control led to your departure. Your contributions were valued, and we wish you the best in your future endeavors.

***************** **************** is a HORRIBLE supervisor. He also promises the world then doesnt deliver even a ****.Dont deal with this company.Also tell ****** not to work with this company.

We apologize for any inconvenience you experienced with our employee, *******, in ****************. ******* followed the proper procedures and protocol while investigating your claim. However, he was instructed by both the claims department and our retailer not to have any further communication with you, as the decision to deny the claim was no longer in his control. The claim was denied based on the first inspection that confirmed the leak was coming from the existing valve and not the hose attachment we installed. We hope this explanation has provided clarity.

This is inaccurate. Your installer improperly hooked up our dishwasher. Which the leaked and ruined our flooring and cabinets. *********** confirmed that as well. Allegro chose to ignore this. Allegro isnt a trustworthy company and doesnt take responsibility for their actions.Our dishwasher that was removed didnt leak!!! Why because it was properly installed.Its time you take ownership of your actions.If youre a consumer reading this and are getting something/anything installed by Allegro I would run away.Dont respond Allegro with more lies.

Shittiest shipping company ever. They ruin more product during transit, than they deliver in good condition. Theyre shady as s*** and also do not cover cost of the damage. They dont care. Find another company to ship with!

Hi Kadi, In order to look into this matter, I will need our reference number for your shipment. I was unable to locate an order for you in our system under your name. Additionally, if you received an item that was damaged, please contact your place of purchase immediately to notify them. They will work with you to provide a replacement or refund. Thank you. Customer Service Manager **********************