Customer ReviewsforDeka Lash Eden Prairie

They don’t deserve any stars I don’t advise anyone to go to Deka Lash in Eden Prairie. The agents there are rude and that company is a fraud. I originally had an appointment in St. Louis park with a trainee back in September of 2023. I also scheduled a follow up appointment (Tru Express service) in Eden Prairie a month later October of 2023 (not knowing the trainie would do a terrible job). The Eden Prairie facility was closer to my residence. Mind you, after the trainie did my eyelashes. I paid her and advised her I had an appointment in Eden Prairie that i needed to cancel. She insured me she would call and have it cancelled for me. October I get a call from an agent in Eden Prairie confirming my appointment. I advised her that I originally had an appointment a month ago and the Deka agent in St. Louis Park said she would call you guys and cancel it for me? This is when the Eden Prairie Deka lash agent got rude. She advised me about their policy and said she never got a call from the agent at their other location in regard's to my cancellation. I advised her how the trainie did a terrible job and that’s why I asked her if she could call and cancel my next appointment. The rude agent in Eden Prairie had the nerve to tell me they are still going to charge me. Even though I didn’t make the appointment. I told them if they did charge my card. I would dispute it. They charged my card anyway…I disputed it. 2 months later today November 28th 2023 Deka Lash in Eden Prairie charged my card again. I called my bank and they stated…Deka Lash sent policy documentation that I had an appointment and they never received a call from me. So Deka Lash was able to recharge my card and win the dispute 2 months later due to their employee negligence. Never again… I would never recommend this establishment to anyone and if I could boycott this place, I would! I hope they go out of business!

Dear ****,We appreciate you taking the time to share your concerns, and we sincerely apologize for any inconvenience you may have experienced. Your feedback is invaluable to us as we continuously strive to improve our services.Upon reviewing your case, we understand the frustration caused by the cancellation fee. We want to clarify that our intention is to provide the best possible service, and the fee is implemented to manage our schedule effectively and ensure that other clients have access to appointments.We acknowledge that there might have been miscommunication, and we are genuinely sorry for any confusion. We want to emphasize that our team made multiple attempts to reach out and confirm your appointment as the appointment had not been cancelled by the Knollwood Location, demonstrating our commitment to customer satisfaction.In light of your feedback, we would like to extend an olive branch. We understand the circumstances and, in the spirit of good customer relations, we are more than willing to apply the cancellation fee as credit towards a future appointment. Our goal is to find a resolution that leaves you satisfied and reaffirms our commitment to excellent customer service.Please feel free to reach out to us directly so that we can discuss the specifics of your situation further and make the necessary arrangements. We value your business and want to ensure your experience with us is nothing short of exceptional.Thank you for bringing this matter to our attention, and we look forward to the opportunity to rectify the situation.Sincerely,The Deka Lash Eden Prairie Team