Customer ReviewsforPurpose Driven Restoration & Remodeling

My dream bathroom remodel turned into a 15 month nightmare & it isn’t over. I met delightful reps & signed a contract with the understanding that they would begin work in 2/22 and complete in 4/22. Soon after I signed the contract, I received a mailer stating that PDR was offering 0% financing for 2 years or a 10% discount on any project, When I asked about this, I was told that this was a new offer. When I looked on Facebook, it turned out they lied & that offer had been in affect when I signed. They denied me. Soon after the New Year, they brought in new management & many people left the company. After that, everything fell apart, & there was a revolving door of employees. Any conversations I had with previous reps were negated & no one seemed to know what was going on. What ensued was a horrendous display of disorganization, incompetence, poor management, & a lack of communication. Workers showed up whenever they felt like it, often cancelling at the last minute. In Aug, I sent a letter stating that things needed to be finished by Sept 1 or I would seek legal action. They picked up the pace & the last time I saw anyone was September 21, leaving behind large swaths of paint spread across 2 walls outside of the bathroom and a 2 inch gap between the bedroom carpet & the bathroom tile. On the first Friday in Oct, Kurtis called & asked how I liked the project. I expressed my frustration, told him about the problems, & sent pictures of the mess left behind. He emailed the following Mon, stating he was “glad I was so happy with the project and please send us $12,000.” I told him no money would be sent until the project was completed to my satisfaction. I heard nothing for 2 months. My requests were finally addressed by Brian ***** calling me “belligerent and condescending.” He and owner Sean ****** have been unavailable whenever I asked. I found Sean on Facebook promoting QAnon, election denial, etc. Too busy while his company is burning to the ground.