Customer ReviewsforJIT Services, Inc.

Keep finding new ways to add charges to people’s account and sucking more dollars from everyone

Hello *********** as I have explained in our prior conversations, there are a number of ways to accept payment without any service fees. Continuing to verbally abuse JIT's customer service support team, in addition to leaving inappropriate and harassing voicemails will not resolve any issuing you are having with JIT. In each of our correspondences, I have tried to resolve your issues and answer your questions, however your responses are consistently abusive. If you need to contact *** going forward, please contact me on my direct line as I do not want any of my customer service team to have to deal with additional harassment from you. Thank you. ****** *************)

Called to investigate why I can’t see my analytics and they don’t answer the phone which ends in (8693) on my homepage after logging in. When looking at my bill they add a credit card fee for no reason and option to remove even though I’m using a debit card which is so frustrating (SCAM). $3 admin charge to process my payments, sounds like the owners don’t want to pay employees from their pockets? Heating and cooling charges when I don’t even use heat or cooling and keep my windows open. Many things wrong with this company especially with the fact that I can’t access or monitor my usage analytics.

Worst company I ever dealt with you can never catch up cause they always tacking other charges 15 here and 15 there . Can I get a refund for all the extras ??????

JIT Service is a third-party utility ****** that is hired by your property management company to bill the residents at ********************** water, electric and hot water energy consumption via property-owned sub-meters. In reviewing your resident profile, I do not see that you have tried to contact our customer service team via phone or email to discuss your concerns. Our phone agents are available 8am-5pm, Monday Friday, **************. You can also send an email, ******************************* This contact information is located on the front and back of your monthly invoice, as well as on the Welcome Letter that was mailed with your first invoice on 11/30/2023. When you signed a lease with the property, there was a utility addendum noting JIT as your 3rd party water, sewer, electric and hot water energy utility provider. It appears your first 4 months of bills were not paid, which is the reason you were charged a $15 late fee. Once your account is 30 days delinquent, a delinquent notice is mailed to your apartment and an additional $15 is applied to your account. These fees are optional and can be avoided by (1) Paying your monthly utility bill before the due date, (2) Contacting our customer service team to get on a payment plan, (3) Reaching out to Energy Assistance. Energy assistance resources are located on the back of your monthly bill and on the Welcome Letter that was mailed. I have waived one of the $15 late fees as a courtesy per JIT policy. Please feel free to contact our customer service team. We can provide copies of your Utility Lease Addendum or Welcome Packet for review.

Thieves! Them & Domunium! Stole money from renter utility bill from 2014-2023 I LIKE TO KNOW WHAT FORMULA WAS USED TO REFUND US FOR OVER PAYMENT?? THEY NEED TO BE LOOKED AT!

Hello **************** - Your property management company has provided details regarding any refunds that were provided to residents at your property. If you have any questions regarding these refunds, your property manager should be able to assist. I do not see that you have previously inquired with our JIT customer service team about these refunds. Our resident billing team has been working successfully with Anoka county in providing utility assistance for your electric bills over the past 12 months. In reviewing your account, I also see that our team assisted in working with you on setting up a payment plan for a past due amount in July 2022. I am not locating any negative interactions with our customer service team that would result in this negative review of our company. If you have concerns or questions, please reach our to our customer service team, or myself. My direct line is **************.

They have so many charges when they handle 1/2 of the energy costs for 55 plus communities. I am basically paying misc charges to 2 seperate companies. Excel and JIT. It is a crime to make seniors pay these extra charges just because they can (their words)

Hello ****************,I am reviewing your account and am not seeing that you have tried reaching out to our company directly to discuss your concerns. This may have been helpful to try and understand your sub-metered electric billing. JIT is the billing company for the property owned electric sub-meters. JIT charges a $5.00 administrative fee for our work in reading the meters and preparing the bills monthly. All of the other line items that appear on your bill are charges passed through from Xcel Energy based on the Xcel rates and the individual electric usage by each resident. Xcel does not provide a bill to residents for the electricity at your property as the property owns the resident electric meters. Please feel free to reach out to our customer service team directly to answer any of these questions.

I think that JIT is corrupt and need to be investigated at the state and federal level. I am pretty sure what they are doing underhanded stuff. This company is very corrupt in the way they conduct business.

Hello **************** - We appreciate the opportunity to clarify our role as an independent agent contracted by the property to handle resident utility billing for your property-owned sub-meters. In doing a quick search on your name, I am not seeing that you have a current account in our system.*** has a good working relationship with the Attorney General and the ********************************* but I would like the opportunity to work with you directly, if possible as resident feedback is instrumental in our ongoing efforts to improve our services. I would be happy to talk through your concerns directly if you want to reach out. My direct line is ************.

The worst electric company you can ever come across. extremely high electric bill, the fees are so ridiculously high! $15 for every paper notice they send out! $50 for every payment received to reconnect the services! $15 charge fee (don’t know what for)! another $15 charge fee for (late fee)! $3.95 fee for using a debit or credit card. I really wish someone would open an investigation on these people. I am going to submit a complaint to the state of Minnesota and see what they think about this company! I just find it really off that they can charge 3X’s more then Excel Energy

Hello ******************. JIT is a third-party billing company that bills your property-owned electric sub-meter for your apartment electric usage. We charge the rates provided by the local municipality, in this case, Xcel Energy. I see that you received a notice for disconnection on 6/9/2023 for the delinquent amount of $315.40 on the account. It does not appear that you contacted our office to set up a payment plan or pay the delinquent balance in full prior to the due date on the notice of 6/24/2023. As such, you were disconnected on 6/28/2023. The labor fee for disconnection of service is $50 and the labor fee for ************** to return for reconnection is an additional $50. In order to avoid these fees, as well as the fee associated with hand delivering delinquent notices, you will want to pay your bill on, or before, the due date of the bill. JIT also offers 3-month payment plans to assist residents on their balances. Feel free to reach out to me directly if you have additional questions.