Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased brand new 2022 XC 60 in November 2021. Have had a multitude of issues with new car. Remote start did not work until 4/22 after multiple trips in and troubleshooting. Brought in multiple times for vibration, seat belt light going off - when nobody sitting in the seat, sensor lights going off when nothing near car. They said foam in tire was coming lose so they removed foam from all tires. Pirelli the tire manufacturer stated if the foam was lose that is a defect in tire and they shouldve warranty replaced all tires. Stated removing foam decreases integrity of tire. Now have the sidewall of front tire coming apart. Vehicle had to be towed due to not starting after work a month ago. They said computer update needed. Went to pick car up and they could not get it started. Left car there again. Car has had battery replaced x 2 now. I asked for them to check further as my car should not be going through batteries. Service said theyd go out and start my car every day for next week. This morning they called to state car turned over very slow and they are taking it back into shop. I feel they are throwing parts at this car and not ever fixing whatever the issue is. This car is a lemon.Customer response
07/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Borton Volvo has started to work with me regarding my complaint. Claim ID 17583074. They are now offering to assist me with exchanging my vehicle for a new one.Customer response
08/04/2022
I am rejecting this response because:
Borton Volvo has started to work with me regarding my complaint. Claim ID 17583074. They are now offering to assist me with exchanging my vehicle for a new one.
Business response
08/05/2022
The customer is requesting that the vehicle be bought back. This is an issue that needs to be handled with Volvo and is not a decision that can be made at the dealer level. She has already set up a case with Volvo Cars NA.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.