ComplaintsforDick's Sanitation Service, Inc.

• Initial Complaint

  09/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was supposed to have my garbage can exchanged with a smaller one last Friday, but they never did. Not a big deal, but calling in today and talking with ***** was horrible. She must be having a bad day. Please dont employ people like her, or give her a mental health day. Its not my fault my cans didnt get swapped. I dont take notes of who I speak with when I call in, it normally isnt an issue with you guys, I normally am impressed by the customer **********************.

  Business response

  11/06/2023

  Customer called back on 9/17/23 and requested to decrease his trash service from a 65 gallon  to 35 gallon and the customer ********************** rep didn't complete the work so his cart was not exchanged as promised and then when he called back in a week after asking what happened the customer ********************** rep asked if he knew who he spoke with and then he said no and eventually he hung up because he said he didn't like the customer ********************** reps **** of voice. I will use this as a coaching opportunity as we take customer ********************** very serious and we do on going training with our team. I called the customer today *******  and left him a message personally so that I can apologize and make it right. I will offer to downgrade the cart if he still wishes to do so and give him a free month of service for his troubles with having his request competed. 

  Customer response

  11/08/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  i will be calling ******* here today.

• Initial Complaint

  07/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a yard waste invoice late winter. I did not wish to have yard waste collected as I would be moving over the summer and am unemployed and the price was double. I do not remember whether I left a voice mail or spoke with some one in early spring, but I do know the date I emailed also stating I did not want this service for 2022, May 9. I have contacted this company explaining the same and they keep wanting me to pay $342 for a service I had declined. I just had this same situation happen to me with a lawn service wherein I stated several times I did not want service in 2022. I will not pay for a service I never intended to have and pay. Im unemployed and it was too expensive and I knew Id be moving.

  Business response

  07/29/2022

  This account has been closed out and we credited the ** service. She still owes for trash and recycle service for July and one week of August. The balance on her account is $40.45. Trash and recycle is not an elective service as we have a city contract with Farmington, and she is responsible for paying trash and recycling. Yard waste is an elective service and we have removed it. She made a payment in July but that covered her trash and recycle for *****************

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