9 Customer Reviews
Sort By
Review from Mel J
1 star06/08/2024
A literal hellhole. I hope they don't reopen another rescue since theirs got shut downReview from Mai Y
1 star01/01/2024
Do not support! We got our kitten from Happy Tails Rescue and they gave us a sick cat. They don't spayed/neutered/vaccinate the animal until the day you're picking it up or after they have received payment from you. Their cages/room is packed with cats. It is so stuffy back there. A lot of their cats are sick. Our cat came home with upper respiratory symptoms but no medications given to us. I called and left a voice mail asking for meds but days gone by and no return call what so ever. We ended up taking the kitten back after 3.5 weeks due to our health. I was having asthma attacks and wheezing/cough after I touch the kitten or just being close by. Along with my daughter. My husband and son were having more of allergies symptoms. Since it was due to our health, I had asked for a partial refund from the manger since we really had no choice but to bring her back there. Without any sympathy she denied my request. I felt so bad that I had to take her back to this filthy place.
Happy Tails Rescue Foundation Response
01/02/2024
Taken from the surrender form: Please describe all known health issues in detail.The cat is doing good. But ever since we got her I've developed this cough and asthma attacks. I do not have asthma until we adopted her. I was prescribed an inhaler and have been taking allergies meds but it is not helping. My husband and kids have allergies like symptoms. My daughter ****** when she touches the kitten.After she was denied a refund- then "issues" were brought up. We do make the no refund policy very clear - it is stated on application, invoice, and contract. We do spay/neuter and vaccinate every animal - ASAP after arrival. The rescue has a med team on staff with a full service vet clinic.Review from Angella K
1 star10/15/2023
10-13-23, we adopted "*****" from HT. We drove to the fosters home with all 5 of my children. We were told how "laid back, lazy, and an all around great dog" she was. We were even told HT would wave the required training as she was "***************". The advertising of ***** stated she was "kid friendly". The night we brought her home she bit one of my children. I reached out to HT and explained what happened. I was upset, but trying to take into consideration that ***** was in a new plave and probably scared. The next day, she bit another of my children who was attempting to put her leash on to take her out. I again informed HT. Explained that we can not have a dog who bites in our home. I stated it was less than 24hrs and a refund would be proper in this situation. HT sited the contract. Stated they wouldn't refund but that they would take her back for the $75 surrender fee. HT continues to make mention about how she never bit at the fosters because they were 'respectful' children. When we picked her up, the fosters husband saw the interaction my children had with *****. How respectful they were to her. Her biting was unprovoked. All we want is for ***** to go to a home w/o kids, have a refund and not deal with this rescue EVER again. I would even take the $75 surrender fee off of the refund. They refused. I have emailed countless times, tried to txt, even requested a call and was not given the courtesy of a reply. Please people, find a different rescue.Happy Tails Rescue Foundation Response
10/16/2023
***** was being fostered with three children (5,6,&13) for 2 weeks with no biting or aggression. She was a little nervous and shy so needed a few days to adjust and realize she was safe. HTR stressed that to the adopter needed to give her space for a few days to let her adjust - she needed time to trust everyone in the house. ***** is a little shy dog- We cannot imagine that she walked up and bit children unprovoked. While at the adoption center, the clinic, and in ****** she never showed any aggression. Four or five staff members have responded to adopter. Gave her tips to help with the adjustment and did offer to take her back (even same day). Adopter saying she was not responded to is a lie. Adopter was responded to multiple times by multiple people- she did not get the answer she wanted. These were taken from the adoption contract that she signed and agreed to before adoption. - There will be an adjustment period, especially with older animals and in multi-animal homes. Remember to be patient, consistent, and understanding.- NO REFUNDS will be issued in the event of a return.- I will give my new family member 72 hours to settle in before making a decision that it is not working out.-I will contact ***, *************** or another professional dog trainer prior to making any surrender requests due to behavior.-I understand, as stated in my adoption contract, my adoption fee is NOT refundable.-Please remember that this is a rescue animal and HTR has little or no knowledge of the animal's previous environment and therefore is not responsible for the temperament or health of this animal, other than as specifically set forth in this Agreement.We would love to have ***** returned to us and go back to her ****** home where she was comfortable and not aggressive. We believe that her stress level must be very high in her new environment if she has had to resort to biting to have her space respected.Happy Tails Rescue Foundation Response
10/16/2023
***** was being fostered with three children (5,6,&13) for 2 weeks with no biting or aggression. She was a little nervous and shy so needed a few days to adjust and realize she was safe. HTR stressed that to the adopter needed to give her space for a few days to let her adjust - she needed time to trust everyone in the house. ***** is a little shy dog- We cannot imagine that she walked up and bit children unprovoked. While at the adoption center, the clinic, and in ****** she never showed any aggression. Four or five staff members have responded to adopter. Gave her tips to help with the adjustment and did offer to take her back (even same day). Adopter saying she was not responded to is a lie. Adopter was responded to multiple times by multiple people- she did not get the answer she wanted. These were taken from the adoption contract that she signed and agreed to before adoption. - There will be an adjustment period, especially with older animals and in multi-animal homes. Remember to be patient, consistent, and understanding.- NO REFUNDS will be issued in the event of a return.- I will give my new family member 72 hours to settle in before making a decision that it is not working out.-I will contact ***, *************** or another professional dog trainer prior to making any surrender requests due to behavior.-I understand, as stated in my adoption contract, my adoption fee is NOT refundable.-Please remember that this is a rescue animal and HTR has little or no knowledge of the animal's previous environment and therefore is not responsible for the temperament or health of this animal, other than as specifically set forth in this Agreement.We would love to have ***** returned to us and go back to her ****** home where she was comfortable and not aggressive. We believe that her stress level must be very high in her new environment if she has had to resort to biting to have her space respected.Review from Jazz B
1 star07/16/2023
Happy Tails has been unhelpful and has made me feel like my family are not competent dog owners. We have been rejected for all applications due to the fact we wont let our dog be an inside dog when we have a beautiful 2 acre property and a whole downstairs area for a dog to sleep and relax.We are extremely attentive dog owners and absolutely love them, Happy Tails have made me feel like a complete idiot and question what is my way of training and owning a dog.They took an extensive amount of time to get into contact and also dont have a phone number to contact, which I find really impersonal.Review from Anne F.
1 star06/12/2023
This place is a ripe off. We got this gorgeous beagle pup daisy. She is 2 yrs old. And back up for adoption has been for awhile. Unfortunately we had to take here back. Long story short. She had no info on background when we got her other than shots that were done by department of animal control care... we got her home kept her for almost 2 months. Not a good dog at all. Peed in house and sh** as well... they charged us 550 for adoption fee. Which came out to about 600. They they tell ** that we had to sign up for training classes before we can adopt her and they need proof of a receipt as proof that we did so. Which was another 120 bucks that we had to spend. When we took her back. We got no money back. And they charge an extra ***** on top of it to take her back as a surrender. They also made us wait 2 weeks before they could take her. She is not being fostered and is being held at the rescue place. No JOKE. Do not got through them. They have no trail time, the meet and greet is not in a separate room for the dog and you. They do it in the open hallway where everyone is coming and going and meeting other dogs. I would like to give a heads up don't do it unless you want to be taken to the cleaners. If I could I would have not give any stars. Be wise read reviews. Would lo e to see them shut down and animals protected better.Review from Colleen S
1 star08/22/2022
My grandchildren were bit by a rescue dog from this business. The business refused to take the rescue dog back for two weeks. My family contacted their lawyer and had the time reduced to one week. The business refused to refund any money to my family. Two of the 3 children were bit by the dog even tho they were told it was a child friendly dog. This business refused to refund any money to my family. Please let people know they should not use this rescue service. It is in my opinion a terrible business!Happy Tails Rescue Foundation Response
08/23/2022
At the time of adoption adopter signed a contract saying they understood it can take up to 2 weeks to take a dog back as HTR is ****** based. However in this case HTR staff worked very hard and quickly to find a place for the pup a few days later. The adopter had a family member, that is not authorized to practice law, contact HTR with what was meant to be an intimidating letter. When HTR got this letter their lawyer was brought into the loop as HTR was no longer comfortable being in contact with the adopter or their relatives. The lawyer was used for communicating between HTR and the adopter. The lawyer played no part in the time line of the dogs return. The return was rushed because HTR worried about the dogs safety in the adopters home as the adopter was not keeping the dog or her children safe. The adopter was well aware of the refund policy when she adopted. The dog had no issues with children while in the care of HTR. However the children HTR had around the dog before adoption were respectful. The bites happened when the children were taking things from the dog and bothering him in his crate. HTR does make it very clear to every adopter that these are rescue animals and there is no guarantee no behavior.Review from Nicole S
1 star04/15/2022
Absolutely deserves zero stars. ***** is a joke and should never be allowed to work in our even run a rescue. This place is very unprofessional. They don't listen to the fosters that actually live with the animals. I asked multiple times for my ****** dog to be rehomed. Even said multiple times that he needed for time, attention, and training than I could provide because he was a special case. I was treated like an idiot, and ignored. This led to this poor boy, *********, to bring euthanized. This place should be investigated and closed down. Wish I would have done my research begot becoming a ******. Absolute trash of a rescue.Review from Shelli L
1 star04/06/2022
Hello,I adopted a neutered male kitten from Happy Tails Rescue. He ended up being a female not spayed kitten. I emailed with *************************, ****** Administration Supervisor of Happy Tail Rescue.He did agree to spay my cat at their facility but then said several things in email that were off. He would not give me their phone number. I asked for the name of the veterinarian performing the surgery, he would not give the name of the vet, just their nickname for the person doing procedures.They would not reimburse me for a spay at a real animal hospital.My local animal hospital is familiar with this place and are positive it's a very bad place for pets and should be shut down.Thanks for listening.Take a look at all the heartbreaking reviews from adopters and fosterers.These people should be in jail.Happy Tails Rescue Foundation Response
04/07/2022
We offered to alter the kitty if it was missed- at no cost to the adopter. We are a great place for kitties and save thousands each year. We of course want each one to be altered so that they are not contributing to the over population issues. We are very proud of what we do and have done. We also have an amazing doctor on staff. Check out out the reviews on our ******** page from the *****+ adoptions just in 2021!Review from Sarah T
1 star02/18/2022
Zero Stars!!!!!!!As many have previously stated do NOT ****** or adopt from this agency!!!! I should have done my research before becoming a ****** for this rescue center. It is ran extremely unprofessionally even though Its volunteer based! I get it that all the fosters are volunteers but the way **************treated me as a new ****** was horrible! From the moment I picked up my ****** dog, I had a feeling that something was off. I should have listened to my gut back then and looked into this shelter further. The center handed me my ****** dog, gave me a bag of toys, treats and sent me off and on my way. I was also given a 1 paged pamphlet, Fostering 101. This pamphlet didnt provide any real useful information as to what their expectations were for me. I was basically set loose to figure it all out on my own. I asked questions on the ** fostering page and would be told weve never had that happen before. Please do your research and read the reviews about this shelter! ************** needs to surrender her job duties and not be a point of contact for this agencys fosters to turn to when in need of clarification or guidance. In the long run its the animals that have to suffer from the incompetence of *****. She will say how dogs and puppies are dying every moment to try and get you to take in more and more sick animals to ******. When I received my ****** dog I didnt know it had Parvo. Now my resident pets all have Parvo because of this. I feel absolutely horrible that this shelter is allowed to continue to stay in business. The conditions of the center were ok but the stench of animal waste was unbearable upon entering the facility. I understand that people want to help ****** for the sake of the mistreated and vulnerable dogs and cats but this center is NOT the place to surrender your animal too! Please also do not adopt from them either, they need to be shut down and not allowed to do business as a shelter ever again!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.