ComplaintsforThe Quinn at Plymouth
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Complaint Details
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Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to the Quinn at Plymouth on Thursday April 25th for an apartment tour. When I got there, staff was friendly and welcoming. I mentioned several times to staff that I was hunting and wasn't ready to sign a lease due to looking at other places. They gave me the tour and at the end they asked me to sit down and complete the application. After the application they brought out a lease agreement and when I asked why bring out the lease ****** said "We need you to sign the agreement before we can approve your application". This made it sound like it wasn't an official lease and that this was needed just for the application process and an official lease would be signed once I was approved. After speaking with a friend who recently moved to the building, I was informed that the lease agreement for the application was an actual lease. I felt pressured into completing an application and I never had any landlord hand me an application and a lease at the same time. I think the practice is highly predatory and deceptive. I called on April 26th asking for clarification and for application to be cancelled. I was informed that they don't cancel applications which is weird because I didn't receive an application approval at all. Now they are essentially forcing me to move into a unit that I don't want to move in to. I haven't paid the deposit so I don't owe anything and the "lease" would start in May meaning I have time to leave without any fees. I want this business to stop it's practice of doing an application along with a lease for approval because it's confusing and I've been able to get out of leases before prior to moving in as long as it was in an appropriate time from.Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The leasing office team at my apartment complex (The Quinn at Plymouth) managed by ****************, came to me I believe in early April, trying to get me to sign a new lease. First off, my lease does not end until September. The first thing they showed me was the new lease rate. I was absolutely shocked/upset to see that they were increasing my rent from $1680 to $1999. The reasoning behind this was first claiming that previous management under Greystar, was not increasing my rent. This is absolutely false; my lease payment has increased at least $50-$60 per year since I have been in unit #****. Their second reason was because they "wanted to make it fair for new tenants moving in price wise, so that everyone with the same unit type was paying the same amount of rent. I have been living in unit #**** since 2014, why should I be paying the same as a new tenant?On top of all this the leasing office team member proceeded to tell me that they entered into some type of deal with Xfinity where they would be providing internet for the entire complex and that we as tenants have to pay for it even if we don't want it. Naturally I was so upset about this because my current internet service is far better than what Xfinity can provide. Did the *** not rule on this, that landlords cannot force tenants into internet agreements like this?Also, for the last 8 or 9 months, they have been charging every single tenant a $24.88 charge for a service called 'Valet Trash'. This service includes someone coming to your apartment door to literally pick up your trash and throw it away for you. I don't want this service and I did not ask for this service. I can throw my own trash away, that is literally down the hall. It has been one new charge after another since **************** took over, from common gas/electric fees to a much higher administrative fee. They also have yet to repair the ceiling damage in my apt., due to busted pipe in unit above me that happened back on March 14th
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.