1 Customer Reviews
Review from SHEILA F
1 star03/19/2023
BUYERS BEWARE! When ordering HVAC from your local plumber ensure you know who the supplier is!! I purchased a multi-split air conditioner through a plumbing company that uses Goodin Co as their supplier. The sales person, Tim ******, Branch Mgr of Goodin Co, St. Cloud screwed up by ordering the wrong outdoor unit to match indoor unit. This caused my not getting the product I wanted, installed after summer was over, airflow issues due to size of wrong product being relocated all because Mr. ****** ordered the wrong product! Asked for discount from the branch manager and he couldn’t even give me a 10% discount…lame! Took no accountability and stated that he doesn’t “Deal with the customer/end user!” Narcissistic in that he made the plumbing company feel like it was their fault. I wrote to the Exec VP of Goodin, Steve ***** who NEVER responded to me. Once they had the product sold, they no longer cared even though their website states “Extraordinary Customer Service! Not a company with integrity! Should have read Chamber of Commerce, BBB, and Yelp reviews of St. Cloud and the company overall prior to using as same issues of not taking ownership!
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