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          MoneyGram International has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMoneyGram International

            Money Orders
            Looking for more information? Access the headquarters listing for MoneyGram
            Read more
            The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

            Additional business information

            Additional Info:
            Consumers who have an issue should attempt to contact customer service at 1-800-542-3590.
            See all additional business information

            Contact Information

            address on file with BBB

            Minneapolis, MN 55416

            Visit Website
            Email this Business
            (952) 591-3000

            Customer Reviews

            1.05/5

            All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

            Average of 78 Customer Reviews

            Read HQ ReviewsStart a Review

            Customer Complaints

            582 complaints closed in last 3 years

            185 complaints closed in last 12 months

            All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

            Read HQ ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

            View HQ Business Profile

            Related Categories

            Overview

            Travelers Express provides money orders to companies to issue and provides processing services to banks and other companies. The BBB has received customer complaints which primarily involve unsatisfactory service resulting from delays with the company in processing lost money order claims, non-refundable fee for photocopy tracers and lengthy file claim waiting periods. The company has made some changes to their customer service system, which consist of: No waiting period before a customer can file a claim. Refunds will be made approximately 30 days after the receipt of the claim. In addition, the company has installed a toll free number (1-800-542-3590) to address questions such as if the money order has been cashed or cleared. A non-refundable $8 fee is required for each item. This covers tracing, photocopies and refunds. A photocopy will be provided if the money order has been cashed. A refund will be issued if the money order has not been cashed, provided the claim card is properly filled out and signed by the purchaser. Allow 30 to 45 days for processing. A stop payment is not placed on the original a refund is made.

            Business Details

            Location of This Business
            address on file with BBB, Minneapolis, MN 55416
            Email this Business
            Headquarters
            2828 N Harwood St Fl 15, Dallas, TX 75201-1518
            BBB File Opened:
            1/1/1943
            Years in Business:
            20
            Business Started:
            12/18/2003
            Business Started Locally:
            6/12/1940
            Business Incorporated:
            12/18/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • TravelersExpress MoneyGram
            Business Management
            • Pravina Chohan, Money Order Research Department
            • Philip Milne, President/CEO
            • Joanne Sogge, Supervisor Money Order Research
            • Bill Monahan, CSR
            • Bonnie Leigh, Sr. Legal Specialist Liti
            • Cory Feinberg, Sr. Legal Counsel
            Contact Information

            Principal

            • Bonnie Leigh, Sr. Legal Specialist Liti

            Customer Contact

            • Cory Feinberg, Sr. Legal Counsel
            Additional Contact Information

            Fax Numbers

            • (763) 549-7130
              Primary Fax
            • (952) 591-3238
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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