ComplaintsforCommunity Reinvestment Fund
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Complaint Details
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Initial Complaint
04/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have a loan with this company the Community Reinvestment Fund and for the past few years they have charged me with NSF fees totaling $80.00 and for late fees totaling ***** I have paid them ***** 2 months ago for the late fees which I don't understand why they are still charging me. When I called to ask them, "why I am getting NSF fees on my account because I always pay when I get paid." I was told that the payment was charged to a non-existent account and I must have made an error in submitting my payment. So if this account does not exist I shouldn't be getting charged a NSF fee. These are the charges I dispute: 3/26/20 NSF fee $20.,00, 2/24/22 NSF fee $20.00, 4/4/22 NSF fee $20.00 again 4/4/22 NSF fee $20.00. I shouldn't be charged all these NSF fees for an account that doesn't exist. I want these fees deleted from my account.Business response
05/04/2023
We received the Complaint you submitted through the Better Business Bureau portal in which you stated we charged you NSF fees due to an invalid ACH account. You also identified Community Reinvestment Fund, *** (CRF) as the company involved. We appreciate the opportunity to respond to your concern. CRFs records show the issue has been resolved directly with you, the borrower. If we can offer any additional assistance, please dont hesitate to reach out. Wed be happy to research the matter further.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.