ComplaintsforPeter Doran Lawn & Landscape

• Initial Complaint

  06/19/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  company was under contract to provide snow removal for 2022/23, damage caused to garage driveway apron and adjacent car port, When i sent them pictures they would not accept it was them. When i tried to call them they do not return calls. When they did not return my calls i thought they when out of business so removed info of my debit card. I received a bill on last snow removal on 4-1-2023 approx, 7 days ago. They still wont return my calls, Damage cause far exceeds bill amount. I have under contract a different snow removal *** for 2023/24 season and very happy with them,

• Initial Complaint

  06/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was a customer for the last several years. I have had issues in the past where I was billed for services they did not perform. I finally canceled my service May 30, 2023.They also charged a credit card that I did not authorize them to charge. I have once again been charged for a service they did not perform (I have RING doorbell footage showing they did not do the work), charged for a service after I canceled my service and now being billed for work that was previously credited because they didn't do the work.

  Business response

  06/12/2023

  **** didn't allow us to respond to her emails. 3 emails were sent in one day, so we did not get a chance to work through her email prior to this complaint.  We are in a major system transition causing some issues with billing that we are working as fast as we can to fix. An email has been sent back to **** today in response to her 3 emails in regard to this complaint.  Hopefully we will be able to work through this issue between ** and the customer and this will be resolved.

• Initial Complaint

  02/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  do not hire this company.were hired to do yard work on new contruction. they did not have the right equipment and skilled workers hence the job was defective and also not finished. all there ******* s promises to fix everything was not kept. never heard from them again. nearly two years later i receive a call from a collection agency. he wants money. i have to do everything new. the yard did not get enough dirt and debris was not removed. hence hydro seeding for **** $ did not take.all needs to be redone. i now will hold them reliable for all m y damages i had. their defective and unfinished work .looking up reviews i am not the only one that they screwed. report will also go to attorney general of **. i also have an attorney involved

  Business response

  02/24/2023

  Peter Doran Lawn and Landscaping was hired by Mr. ********************** to do some lawn leveling, tear out his entire backyard, move some boulders and haul debris. He explained to us that he had been taken advantage of by a home builder for hundreds of thousands of dollars.  Mr. ********************** was already on edge regarding money because of this.  He did not want to put the half down payment required because of this prior issue.  We decided to work with Mr. ********************** and allowed him to pay daily.  As time went on, Mr. ********************** continued to add on additional work beyond what was originally agreed upon.  He wasn't paying for the additional work he was asking to be completed.  It got to be out of hand the extra work being asked and not paying.  We requested the additional funds for the extra work and Mr. ********************** refused.  We let him know that we needed the balance of $2500 paid in order for us to continue work.  Since he would not pay the amount, we refused to continue working on his property. He was recently sent to collections for the amount due after many months of sending invoices.  Mr ********************** has waited until the collections was filed to fill out this complaint and write a negative review on google. 

  Customer response

  02/24/2023

   I am rejecting this response because:

  mr **********************s company is doing the same spiel with other companies. the grading was done wrong. negative grading is unaceptable. no debris stones etc was removed. i had this done by someone else who will be testifying. i paid the company as they promised to come back and fix their defective work. they just responded to my review on ****** with a copy and paste here at the bbb. i have provided mr ********************** s company with my legal representative while they did not. i looking forward to have this sorted out the legal way and we will have a suit ready for mr **********************. ****** your yelp and other reviews mr **********************
  

  
  

• Initial Complaint

  03/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I emailed Peter Doran in November to sign up for snow plowing services since I was moving to new place. After couple of back and forth emails, where someone checking with me if I would like to sign up for one time pay or prepay on Nov 30th, which I responded right away, there was a silence from Peter Doran. I did not receive any invoice, but I paid on Jan 1st through my bank **** pay. I keep asking about invoice, and I got an invoice in Middle of Dec with 2 months **** saying they had set me up wrong and hence that is why I did not received my invoice. They had to create a new account. But I questioned about November and December **** since I got the services beginning Dec 2021 (Mind it, the driveway was plowed twice in Jan 2022, after so many phone calls and emails). I got a very rude email saying that they have reached out asking what kind of payment I would like to setup. I told them that to what I responded and I didn't hear back until Nov 30th with some acknowledgement. I transferred without any delay even in absence on any invoice. By then I already realized I didn't want to get stranded in winter with constant battle of asking them to plow, i emailed in Jan that I am cancelling my services. I got an email right away saying that I have only been with them for a month, why am I cancelling. I did not respond. I kept getting **** every month despite cancellation and no services. I already got plowing arranged somewhere else. Now I finally got exhausted and responded on March 1st, that they should stop sending my void invoices as I have cancelled my services. I got a response saying yes and they have emailed me asking the reason and they have plowed twice which they may have done in that month, and they will void my ****. On March 2, I get another **** with another monthly charge and some 45 dollars plus finance charges and asking me to pay to avoid accumulating charges. This is very exhausting and unprofessional.

  Business response

  03/03/2022

  11/10/21 contract received no services checked. Response sign up for silver pkg. services set up, how pay. selected prepay via check. package is 12 mth ctct, verify intend to prepay for full year. ask if discount for prepay. discount was built into package. no response. email on 11/30where invoice was not recieved one yet. verify address, was awaiting his response to prepay for year or monthly.  Responded wanted to pay monthly. follow up email that sent him invoice for Nov. and Dec. following shortly.  sent stating no statement attached to email and he sent in first payment.  asked about snow, no one had come. Replied no snow in November so no work was done. Response stating that invoice not attached to email, sent seperatly, check for it in his junk mail.  I let him know I was running behind on Dec. invoices due to system issues. Responded still couldn't find invoice and set up to prepay monthly and paid for Dec. on Dec. 1, wanted to know where Jan.invoice. Responded unable to get account to work and in order to work I created a new account, provided new numbe and new invoice. sent an email 12/9 thanking us for having his driveway plowed when got home, invoicing again. responded why again charged for November since no snow.  sent another email why were weren't there to plow.  sent have 12 hrs to finish plowing per contract once the snow stops, was 12pm, for end of event and had been there at 1:55 pm.  explained he signed up for the package in Nov. and is why being charged for Nov.  Responded that is when leaf blow out time is not snow. Explained contract snow season is 11/1-3/31,  sign up in Nov don't get leaf clean up as is too late in season. Jan 3rd request to cancel. Response why cancel since new customer. 3/1 sent email canceled and why charged. voided out Feb. and Mar., Jan. to 3 days of service. was charged $10 FC for no pay Dec. Paid Nov. on 12/10. still owe for Dec.and Jan.

  Customer response

  03/03/2022

   I am rejecting this response because:
  Few discrepancies - There is certainly lack of communication. I confirmed how I would like to be setup and I didn't receive anything, until I reached out on Nov 30. I didn't get an invoice until Dec 16 to which i paid on Dec 1st despite no invoice in hand.

  kept sending me invoice every month, though I canceled on Jan 3rd, when i received the invoice. Then upon confrontation, they charged for 6 days on invoice and an extra month (which is different in this response). This is very unreliable company to work with.  

  
  

• Initial Complaint

  12/13/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed a contract with Peter Doran Landscaping for snow removal for the season. We paid them $900 via check and they cashed the check immediately. They are supposed to come within 12 hours of a snow storm and are supposed to come during the storm and after the storm. Its well past the 12 hour **** and they have not showed and are not answering the phone or emails. I would like a refund so I can hire a different service. We got 12 inches of snow and I cannot get out due to the snow piled up by the plow. Also I cannot get any deliveries etc.

  Business response

  12/13/2021

  This has already been handled.  The customer was responded to that we sincerely apologized for the miss in plowing and offered to come out and take care of them.  They asked for a full refund.  I explained I would process the refund early this week and get it out to them.  Check will be sent this week for a full refund.

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