ComplaintsforRestore 24
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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7/2 Restore 24 was called for water damage caused from upstairs neighbor. They did some work but left Moldy Carpet 2'x2' under Water Heater after being told I was sick and finishing treatment for mold in my lungs. They have NOT removed it as of 8/14. I have not been in communication with them except when I reach out to them. I made it crystal clear to each of the workers that I had an infection in my lungs and couldn't be around mold at all. I've got the check that progressive sent to me for them, but they have not finished the job as of yet.Business response
09/10/2024
I spoke with ********* on 9-10-2024. She said she reached back out to the BBB to let them know this complaint has been satisfied and is happy with the service provided by Restore 24.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.