95 Customer Reviews
Review from Mary H
5 stars11/18/2024
James was on time and knowledgeable. Job was well done.Review from Patricia H
5 stars11/12/2024
Caleb was terrific— knowledgeable, meticulous, and very nice as well. I’ve requested him to return next year…..
Jack Pixley Chimney Sweeps & Masonry Response
11/13/2024
Thank you for the review of our technician ******* recent service to your home. We look forward to working with you again next year! Thank you again!Review from Chris R
5 stars10/04/2024
They came and did a fantastic job on our fireplaces. I would definitely recommend them to anybody.Jack Pixley Chimney Sweeps & Masonry Response
10/07/2024
Thank you so much for your kind words and recommendation! We're thrilled to hear that you're happy with the work we did at your home. If you ever need anything in the future, don't hesitate to reach out. We're always here to helpReview from Patty S
5 stars09/17/2024
Really pleased with the service I got from the team that came to my house. I had originally booked a chimney cleaning and inspection. When they looked at the chimney, they found that a cleaning wasn't needed and just removed that from the service call. They did a really thorough inspection and found some issues that need to be fixed before I use my fireplace again. Really appreciate their attention to safety! They discussed options for solutions and provided follow up info the same day after the call. A happy customer.Review from Ivan W
5 stars08/29/2024
Great company with good people. They believe in quality work and make sure you are happy with the results. I called them two years after some work was done and they sent a guy out to verify things, no questions asked and the stand behind the work they do. Would recommend!Jack Pixley Chimney Sweeps & Masonry Response
09/03/2024
Thank you so much for the review! Were thrilled to hear that youve had such a positive experience with us, both now and in the past. Our team takes great pride in the quality of our work and in making sure our customers are satisfied. Its wonderful to know that our commitment to standing behind our work is evident to you. We really appreciate your recommendation and look forward to assisting you with any future needs!Review from Barry B
5 stars08/13/2024
Punctual with good communication in advance of arrival. Through cleaning but important presentation of findings and recommendations. All is good; consider next year follow up based on use. Provided beyond the cleaning contract; a trip to the top of our steep roof to evaluate the 120 year old chimney.Jack Pixley Chimney Sweeps & Masonry Response
08/14/2024
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that our punctuality, communication, and thorough cleaning met your expectations. If you need anything in the meantime, please don't hesitate to reach out. Thanks again for your support!Review from Brianna B
5 stars07/24/2024
It was a great experience to work with them, they were helpful and knowledgeable.Jack Pixley Chimney Sweeps & Masonry Response
07/25/2024
Thank you so much for your kind words! We're happy to hear that you had a great experience working with us. It was our pleasure to assist you, and we appreciate your recognition of our team's helpfulness and knowledge. We look forward to serving you again in the future!Review from Rochelle M
5 stars07/08/2024
They were great. They were very professional and friendly and very knowledgeable. I would definitely recommend Jack Pixley Chimney Sweeps & Masonry. They did a great job.Jack Pixley Chimney Sweeps & Masonry Response
07/09/2024
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found our team professional, friendly, and knowledgeable. It was our pleasure to serve you, and we appreciate your recommendation. If you ever need our services again, don't hesitate to reach out. Thanks for choosing Jack ********************** Chimney Sweeps & Masonry!Review from John M
5 stars06/21/2024
Jack Pixley did a great job. They told me exactly what they were doing and how long it would take to repair our chimney.Jack Pixley Chimney Sweeps & Masonry Response
06/24/2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Jack Pixley Sweeps and Masonry. Our team always strives to keep our customers informed and ensure that repairs are completed efficiently. We appreciate your 5 star review!Review from Terri R
5 stars05/29/2024
Prompt, efficient and very thorough cleaning of our fireplace and flue. The technician, Jon, was friendly, courteous and explained everything in detail. He left my room cleaner than when he arrived! Great service!Jack Pixley Chimney Sweeps & Masonry Response
05/30/2024
Thank you so much for your kind words! We're thrilled to hear that *** provided prompt, efficient, and thorough service while also leaving your room cleaner than before. We'll be sure to pass along your compliments to him. If you ever need anything else, don't hesitate to reach out. We appreciate your business!
Customer Review Rating
Average of 95 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.