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Find a Location

Mungenast St Louis Acura has 1 locations, listed below.

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    Business ProfileforMungenast St Louis Acura

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/10/1992

    Years in Business: 32

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Auto Dealer

    Products & Services

    New Acura Inventory, Pre-Owned Acura Inventory, Quality Vehicle Care, Finance Services, 

    Business Details

    Location of This Business
    13720 Manchester Rd, Ballwin, MO 63011-4502
    BBB File Opened:
    9/10/1992
    Years in Business:
    32
    Business Started:
    1/1/1992
    Business Started Locally:
    1/1/1992
    Accredited Since:
    9/10/1992
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    8:30 AM - 7:00 PM
    T:
    8:30 AM - 7:00 PM
    W:
    8:30 AM - 7:00 PM
    Th:
    8:30 AM - 7:00 PM
    F:
    8:30 AM - 7:00 PM
    Sa:
    8:30 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Kurt Mungenast, Owner
    • Mr. Jamie Burkard, General Manager
    Contact Information

    Principal

    • Mr. Jamie Burkard, General Manager
    Additional Contact Information

    Fax Numbers

    • (314) 288-2810
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shannon D

    1 star

    10/17/2022

    In May of 2021, I had the timing belt replaced as recommended by Mungenast Acura based on my car's mileage. At the time of service, the dealership did not replace the spark plugs. I took my car in for spark plugs and new coil packs on 9/14/2022. It cost $376 approximately, and they did not replace the coil packs. My car on 10/9/2022 misfired twice while going 80 mph. The engine was hesitating and that is why I took it in for spark plugs and coil packs on 9/14. In trying to just get my car to run like it used to prior to the services performed by Mungenast, I have received no help or solutions to my car problems. Instead, I'm being told they can't find anything wrong with my car. A week later when I had the mechanic take a ride with my boyfriend to see what the problem was, the mechanic states, "well, you know women, they don't know anything about cars." They recommend I pay to flush the transmission 3x's at the cost of $1,000 as a possible solution? Also, at the time I requested new spark plugs and coil packs I was given a hard sell about needing to do a valve adjustment for$1,000. My 2013 RDX does not have valves, it has computer chips. I feel like this dealership has done nothing but upsell me and not fix the real problem. I have owned Acura's since 2008, I have never experienced such BS from an Acura dealership.

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